Volaris Protections

We can take care of everything while you're gone.

IMPORTANT

· Please see Terms and Conditions for further details about all the insurance products we have for you. 


We know how much you love to travel knowing that everything that goes with you and everything that stays home is taken care of.

 

 With our new insurance products:

 · You can protect your home in case of robbery, while you are away.

· If adverse weather doesn’t let you get to your destination, you can recover your investment and be up in the air again soon.

· You get recovery of any stolen objects (watches, cellphones, laptops).

· You can protect all the extra bags you check, in case of baggage loss.

Baggage Extension

You never want anything bad to happen to your baggage, but at least it won’t be that bad.

 

With this service, you get all these for the duration of the trip, as long as the baggage is in possession of Volaris:

 

· Assistance for baggage locating.

· Reimbursement for purchase or basic needs articles (clothes, shoes, toiletry and prescription drugs) of up to $5,000 MXN per bag, for a delay in domestic flights (Mexico), and up to $7,500 MXN per bag, in international flights.

· Reimbursement of up to $7,500 MXN per bag ($150 Pesos per kilogram) excess for robbery or disappearance of declared baggage.

 

Please consider:

· In order to use the delayed baggage coverage, it is necessary for 12 hours to pass after the delay, to present a claim with the airline and to keep the receipts of the purchased articles.

· When the delay is longer than 72 hours, the baggage is considered as stolen. It is necessary to present a claim with the airline and the payment will be in addition to the one made by the airline. You can protect a maximum of 4 extra bags.

 

 

24/7 benefits from the moment of purchase:

· 24/7 Telephonic Advice for your trip where you can get information and references of your destination, such as weather forecast, among others.

· 24/7 Information for your trip where you can get references about vaccination and visa requirements for different countries.

 

The cost breakdown is comprised of two parts:

- Insurance Premium of $19.05 MXN IVA Included, per one bag; $34.50 MXN IVA Included, per two bags; $49.95 MXN IVA Included, per three bags; $65.40 MXN IVA Included, per four bags.

- Volaris administrative costs:

· Insurance is subject to Terms and Conditions

· Insurance operated by AXA Seguros S.A. de C.V.

· You can acquire this service during your purchase procedure at www.volaris.com or contacting our Call Center:

 

For an invoice request of your Baggage Extension, please send an email to contactoV@inter.mx, mentioning the following:

· Certificate Number

· RFC

· Name

· Full Address

· E-mail

Home

The cherry on top of the cake insurance. Enjoy every moment knowing that your home is protected while you are away.

 

Coverage: One way tickets 24 hours before the flight and 24 hours after the arrival to their destination. Round trips 24 hours before the departure flight and 24 hours after the return flight.

 

· Reimbursement of up to $25,000 MXN in case of violent robbery or attempt of robbery in your home.1

· Reimbursement of up to $100,000 MXN for material damages to your home and its contents as a result of fire, ray or explosion.2

 

Telephonic Legal Assistance 24/7 to guide you through any procedure.

 

Basic Home Assistance includes one service of one of the following: glazing, locksmith, drainage or electrical to your home while the titular is away.

 

Coverage and Assistance available only for Mexican residents and houses located in Mexico.

 

1.  In order to claim the robbery coverage it is mandatory to have a report by the local police and present it as requested.

 Jewelry, art objects and cash are not included in the coverage.

2. In order to claim the damage coverage for fire, ray or explosion, a report from the fire department is required.

 

24/7 benefits from the moment of purchase:

· 24/7 telephonic Advice for your trip where you can get information and references of your destination such as weather forecast, among others.

 

· 24/7 information for your trip where you can get references about vaccination and visa requirements for different countries.

 

· Breakdown cost is comprised of two parts:

- Insurance Premium of $40.33 Mexican Pesos IVA Included

- Volaris administrative costs

 

· Insurance is subject to Terms and Conditions

 

· Insurance operated by AXA Seguros S.A. de C.V.

 

· You can acquire this service during your purchase procedure at www.volaris.com or contacting our Call Center.

 

For an invoice request of Home Insurance, please send an email to contactoV@inter.mx, mentioning the following:

 

· Certificate Number

· RFC

· Name

· Full Address

· Email

 

For any doubt or comment, please contact our Call Center:

 

From Mexico: 01800-681-5698

Abroad Collect Call: +52(55) 4211 1928

Personal Belongings

We protect your stuff during your trip so nothing can stop you from having fun.

 

Coverage: One way tickets 24 hours before the flight and 24 hours after the arrival to their destination. Round trips 24 hours before the departure flight and 24 hours after the return flight.

 

· Urgent message transmission.

· Reimbursement of up to $30,000 MXN in case of a violent assault of your personal belongings during your trip.1

· Coverage and assistance available only for Mexican residents, due to the fact Sum Insured works through Mexican Banks, in Mexican Pesos.

 

1. A $1,500 MXN Deductible applies. In order to claim the robbery coverage, it is mandatory to have a report by the local police and invoices or receipts of the belongings to present them as requested.

 

It includes jewelry (gold and silver), watches, fur, musical instruments, sports articles, bicycles, bags, lenses, luggage and clothes, among others.

 

For electronics, it includes mobile phones, tablets, laptops, cameras and GPS equipment no more than 2 years old. Coverage includes violent assault while in transit or in lodging if there are visible signs of violence.

 

24/7 benefits from the moment of purchase:

 

· 24/7 Telephonic Legal Assistance will guide you through procedures, such as reporting to the police in Mexico or other countries.

 

· Telephonic Psychological Assistance available Monday to Friday, from 9:00 to 20:00 hours.

 

· 24/7 Telephonic Advice for your trip, where you can get information and references of your destination such as weather forecast, among others.

 

· 24/7 information for your trip where you can get references about vaccination or visa requirements for different countries.

 

· Breakdown cost is comprised of two parts:

-       Insurance Premium of $64.95 MXN IVA Included

-       Volaris administrative costs

 

· Insurance is subject to Terms and Conditions

 

· Insurance operated by AXA Seguros S.A. de C.V.

 

You can acquire this service during your purchase procedure at www.volaris.com or contacting our Call Center.

 

For an invoice request of Personal Belongings, please send an email to contactoV@inter.mx, mentioning the following:

· Certificate Number

· RFC

· Name

· Full Address

· E-mail

 

For any doubt or comment, please contact our Call Center.

From Mexico: 01800-681-5698

Abroad Collect Call: +52(55) 4211 1928

Weather Insurance

Make sure your vacation is not gone with the wind.

This service covers round trip tickets from 24 hours before the flight to 24 hours after it; and 24 hours before the flight, for one-way tickets.

 

· Reimbursement of up to USD$1,000 in case of cancellation, interruption, delay or abandonment of trip due to force majeure, such as adverse weather.1

 

1. Force majeure: natural disasters that warn about not making unnecessary trips; events that lead to space air or airport closing; declared epidemic, pandemic or civil disturbances; riots or commotions that result in a delay of programmed transportation services. Any of the following caused due to to force majeure: sudden death, serious illness or travel injury of the traveler or of his direct family members. Involuntary unemployment within the 7 calendar days prior to the departure date. Court order to appear as a witness within the 30 days prior to the departure date. If the police or the competent authority requires the passenger to stay as a result of a fire, storm, flood, robbery or vandalism against the insured house occurred within 7 calendar days prior to his trip.

 

· Breakdown cost is comprised of two parts:

- Insurance Premium of $33.85 Mexican Pesos IVA Included

- Volaris administrative costs

 

· Insurance is subject to Terms and Conditions

 

· This coverage is valid during 15 days prior to the departure date of the insured. Outside this period of time, the coverage is not applicable.

 

· Insurance operated by AIG SEGUROS MÉXICO, S.A. de C.V.

 

· You can acquire this service during your purchase procedure at www.volaris.com or contacting our Call Center.

 

For an invoice request of Weather Insurance, please send an email to contactoV@inter.mx, mentioning the following:

· Certificate Number

· RFC

· Name

· Full Address

· E-mail

 

For any doubt or comment, please contact our Call Center from Monday to Thursday from 8:00 to 17:00 hrs. and Friday from 8:00 to 14:00 hrs.

From Mexico: 5488 4700 and 01 800 0011 300 option 7

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IMPORTANT

· Please see Terms and Conditions for further details about all the insurance products we have for you. 

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