Corporate Sustainability Program

We have assumed Sustainability as part of our business strategy and, through our Corporate Sustainability Program, we reinforce our commitment to the future of new generations, creating the ideal context for the ultra-low-cost aviation business to continue being an engine of development and a source of employment for many years to come.

This program is made up of three approaches: Economic and Corporate Governance Focus, Planet Care Focus and People Care Focus.

Volaris Value Creation Model

Volaris Value Creation Model

The Volaris Value Creation Model brings together the Corporate Sustainability Program and the identification of our stakeholders, along with the economic, social and environmental value that we create for each of them.

Sustainable Development Goals

The Sustainable Development Goals (SDGs) have been a fundamental guide in rethinking our sustainability strategy. The Air Transport Action Group (ATAG) developed a document (2017), through which it identified the importance of air transport, connectivity and mobility of people for the fulfillment of the goals established by the UN for Sustainable Development in the next 15 years. Based on this document, we identify convergences between Volaris actions, programs and projects that contribute to the achievement of goals related to 11 of the SDGs.

Volaris is proud to be part of the Dow Jones Sustainability MILA Pacific Alliance Index.

This index measures the performance of best-in-class companies who are members of the S&P MILA Pacific Alliance Composite and meet certain sustainability requirements better than their peers within a given industry.

Since 2020 – 1 year

Volaris has been a member of the BMV / S & P Total Mexico ESG Index since June 2021. This Index, which uses the S&P methodology, includes public companies in Mexico that have the best environmental, social and corporate governance (ESG) practices. Volaris is one of 29 companies in the Index.

Since 2021

The safest ultra-low-cost airline in Latin America

Volaris was once again recognized by the prestigious site as one of the safest airlines in the world, being the safest ultra-low-cost airline in Latin America.

Since 2019 - 2 consecutive years

Volaris, in alliance with ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes) is committed to sustainable tourism and the development of solutions that prevent and combat crimes related to the commercial sexual exploitation of children and adolescents in travel and tourism (SECTT).

Since 2013 – 8 consecutive years

A distinction awarded annually by the Mexican Center for Philanthropy (CEMEFI) and ALIARSE that accredits companies in the eyes of their employees, investors, clients, authorities and society in general, as an organization voluntarily and publicly committed to socially responsible management as part of its culture and business strategy.

Since 2009 – 11 consecutive years

Volaris has an Integrated Airline Management System (IAMS) certified with the standards:

NMX-CC-9001-IMNC-2015 / ISO 9001:2015 Quality Management Systems, for the processes:

• Operations Engineering
• Flight dispatch and Operational Control Center (CCO)
• Crew Planning
• Pilot Training*
• Cargo Operations
• Administrative procedures of the overload organization*
• Emissions Monitoring
• Fuel Savings Program
• Crisis management
• Environmental programs in corporate offices (Ecological Offices)

NMX-SAA-14001-IMNC-2015 / ISO 14001:2015 Environmental Management Systems, for the processes:

• Flight dispatch and Operational Control Center (CCO)
• Crew Planning
• Crisis management
• Cargo Operations
• Emissions monitoring
• Fuel Savings Program
• Purchase of carbon credits
•Environmental programs for waste management and energy management in corporate offices (Ecological Offices)

Download the Certificate Document here.

Volaris joined the list of companies awarded with the Safe Travels Stamp, conferred by the World Travel and Tourism Council (WTTC) which will help to restore travelers' trust. The biosecurity measures adopted by the airline since May 20 are aligned with the recommendations issued by the International Air Transport

Association (IATA), the European Union Aviation Safety Agency (EASA) and the International Civil Aviation Organization (ICAO).

Since 2020 – 1 year

Volaris is the first airline to receive the Tourism Safety Stamp of the City of Mexico for the early and successful implementation of its Biosecurity Protocol.

Since 2020 – 1 year

Volaris was awarded the certificate of good health practices by the head of the Secretariat of Tourism Development of Yucatan for the excellent work carried out by Volaris in caring for travelers under the best quality standards and health measures.

Policies and Declarations

  • Download

    Volaris Declaration Against Human Trafficking

  • Download

    Donations Policy

  • Downlad

    Personal Data Protection Policy

  • Downolad

    Whistle Blowing Line Policy


Comprehensive Policy

Volaris, as an ultra-low-cost airline, dedicated to the air transport of passengers, cargo and mail, assumes the commitment with its clients, investors and other stakeholders to comply with the applicable regulations and standards (ISO 9001 / ISO 14001 / IOSA ), through its Integrated Airline Management System (IAMS); promote a positive aviation safety and security culture; as well as:

· Provide the necessary resources for the implementation of this policy and maintain the continuous improvement of the Volaris organization, this system, and its environmental performance.

· Periodically review this policy to ensure its continued relevance to the organization and support its strategic direction.

· Provide products and services that meet the requirements and expectations of our customers.

· Protect the environment and prevent pollution, measure, and reduce our CO2 emissions, properly manage the waste from our activities, contribute to the protection of biodiversity and adapt us to the effects of climate change.

Sustainability Reports


José Alfonso Lozano, Director de Asuntos Corporativos de Volaris:

Ximena Fuentes, Líder de Relaciones Institucionales y Sustentabilidad: