Why has our baggage policy changed?

At Volaris we want all our customers to save money when they travel, so we've changed our baggage policy to give you more options when purchasing your tickets.

We have three fares so you can travel your way: Plus, Classic, and Basic. Each fare includes everything you need and, because of this, your flights can now be cheaper. And if your plans change, you can purchase additional baggage at any time.

 What date will the new baggage policy come into effect?

The new baggage policy will apply to tickets purchased starting October 30, 2020, so you can fly your way.

What is our new baggage policy?

Vuela Plus includes everything you would expect, at a lower price than other airlines. You can bring 1 personal item with dimensions not exceeding 14 x 18 x 8 in, 2 carry-on bags with dimensions not exceeding 22 x 16 x 10 in, and 1 checked bag up to 55 lbs and 62 linear in.

Vuela Classic is the best option for flying more economically, with up to 20% reduced prices. It includes 1 personal item with dimensions not exceeding 14 x 18 x 8 in and 1 carry-on bag not exceeding 22 x 16 x 10 in.

If a flight is all you need, get it with Vuela Basic, our fare that's up to 25% more economical. It includes 1 personal item with dimensions not exceeding 14 x 18 x 8 in.

Remember that you can always supplement your reservation to suit your needs by adding a carry-on or checked bags, even after purchasing your ticket. You can do this through My trips to save even more.

How do you apply the 55 lbs that I am entitled to according to aviation law?

The 55 lbs of checked baggage are included in the Plus fare. With the Classic and Basic fares, we offer you the choice of paying much less for your plane ticket. You decide how to supplement your flights by adding optional services, such as checked or carry-on bags. In this way, you only pay for what you really need, and can make the most of all your journeys.

Will I no longer be able to bring a 55 lbs checked bag with this new baggage policy?

If you purchased your flight prior to October 30, 2020, the original baggage policy included in your reservation is still applicable based on the fare purchased at that time.

Why is Vuela Basic the best choice for saving more on my trips?

Vuela Basic is our fare that will save you up to 25%, giving you the opportunity to add any extra services you may need while traveling. Remember that with this fare you can add carry-on or checked baggage while purchasing your flights. You can also do this at a later date by paying the rate applicable at that time (at volaris.com, via the app, at the check-in desks, or the departure lounge).

What will happen if I purchased my flight with Plus fare while it included free standard seat selection?

If this is the case, you'll still have this benefit. If you did not choose your standard seat when you made your purchase, you can do so free of charge by contacting our Call Center.

What baggage policy will apply to me if I purchased my flights prior to October 30?

If you purchased your flights prior to that date, you will still have baggage included in your fare in accordance with the policy that was in effect at the time of purchase. In this case, the baggage included in your reservation can be viewed using My trips or our app 72 hours before your flight's departure.

I purchased my flight prior to October 30 with a checked bag included, but it doesn't appear in my itinerary. Can I still bring it with me?

Don’t worry, the benefits included in the tickets that you purchased prior to October 30 will appear on your itinerary in the My trips section or in our app 72 hours before your flight’s departure. The baggage included in your original reservation will remain valid, in accordance with the fare purchased at that time.

If you need more information, please contact us for support.

I purchased a flight prior to October 30 that included checked baggage and I need to change my itinerary. What baggage policy will apply?

Since you made your purchase prior to October 30, your reservation will maintain the baggage policy that was in effect when you purchased your flights. In order to change your itinerary, you only need to cover the corresponding change fee and the difference in fare.

My travel plans have changed and I need to add carry-on or checked baggage for a flight I've already purchased. Can I still do this?

Yes, you can do this at the lowest price through volaris.com in the My trips section or through our app, or later on at the airport by paying the rate applicable at that time.

Can I add carry-on or checked baggage during my purchase?

Yes, you add baggage during your purchase at volaris.com or through the app. You can also add it afterward at the current rate using My trips, the app, or at the airport. Remember that the price will be cheaper if you include the baggage while purchasing your airline ticket.

Will they check the weight of my personal item?

No, your personal item will not be weighed, it just needs to fit within the following dimensions: 14 x 18 x 8 in.

What are the measurements allowed for personal items and carry-on baggage?

Your personal item must fit underneath the seat in front of you and should not exceed 14 x 18 x 8 in, while your carry-on bag must not exceed 22 x 16 x 10 in.

What carry-on baggage is included with Vuela Classic?

Vuela Classic includes 1 carry-on bag with a maximum measurement of 22 x 16 x 10 in, and it must not weigh more than 22 lbs.

If I purchased my flight with the Vuela Plus fare, what is the weight allowance for my carry-on baggage?

With Vuela Plus, you can bring 2 pieces of carry-on baggage that measure a maximum of 22 x 16 x 10 in each and do not exceed a total of 22 lbs between the two bags.

What should I do if my personal item exceeds the allowed measurements?

For your safety and comfort, your personal item must measure no more than 14 x 18 x 8 in so it will fit underneath the seat in front of you. If this is not the case, it will have to travel as carry-on baggage at an additional charge.

If I am traveling with just my personal item and no carry-on or checked bags, do I still need to arrive two hours before my flight?

If you do not need to check any baggage, we suggest that you be at the boarding area 30 minutes before your flight’s departure, since boarding will close 15 minutes before take-off. Keep in mind that going through security can take some time.

What baggage is included with the v.pass subscription?

With your v.pass subscription, you'll save more while traveling. When you become a member, you have the option of adding the baggage you need for all of your flights right from the start, at a preferred price. Keep in mind that the added baggage will only apply to flights booked using your v.pass subscription.

If you did not add your baggage using your subscription, you can still do so at the rate applicable when you decide to add it (at volaris.com, via the app, at ticket counters, or the boarding area)

What baggage benefits do I receive when purchasing with a Volaris INVEX Credit Card?

As of October 30, 2020, the baggage benefits you'll receive for purchasing with your Volaris INVEX Credit Card will be those included with the fare you purchased, plus the following:

Volaris INVEX 0:

• 1 carry-on bag with Vuela Basic

Volaris INVEX 1 and Volaris INVEX 2.0:

• 1 carry-on bag with Vuela Basic
• 1 55 lbs checked bag with Vuela Classic
• 1 77 lbs checked bag with Vuela Plus

If I purchased my flights using my Volaris INVEX credit card and chose Vuela Basic, will I have group 1 boarding?

Yes, your Volaris INVEX credit card gives you the benefit of group 1 boarding regardless of the fare you choose.

How can I use my v.club membership to bring the baggage I need?

Your v.club membership gives you access to lower prices on all flights, regardless of the fare you choose. When you're making your purchase on volaris.com, open the session with your v.club account and chose the fare that best suits you in order to get the baggage you need for less.

Remember that we have exclusive promotions every Thursday for v.club members, so we suggest that you purchase your flights on that day so you can save more on your travels.

If I have a connecting flight with Frontier, how is this new baggage policy applied?

On your connection flights with Frontier, you'll still have the benefit of 2 carry-on bags with measurements that do not exceed 22 x 16 x 10 in with any of our three fares, and one 55 lbs checked bag with Vuela Plus.