Your Experience Help Center

Your Experience

In Volaris, we like to make things differently, that is why we want you to have the best flying experience. Our Help Center will provide you a fast and improved service. 

To give you a better customer service, we created a  QR Code, which will take you to Your Experience Help Center filling form.

What is a QR Code and how does it work?

The QR Code is similar to a barcode that works by scanning it with a smartphone or tablet. Your device is capable of reading the code and, by scanning it, the code will take you directly to a link or file. Our QR code takes you to Your Experience Help Center filling form.

Get linked to the Help Center

After scanning your QR Code, you’ll be able to share all your comments and needs in a simple way.

In Volaris, we look at every case to try to find the best solution. Here, you’ll be able to clarify a point, make us a suggestion or congratulate us. Also, it is the perfect way to connect you with a Customer Service agent.

Faster service and improved attention

We renewed ourselves to give you a better experience.

With this new way to contact us, we will provide a quick answer to your comments and give an exceptional service that will boost your loyalty.

What do you need to connect with us via QR code?

A Smartphone (with camera, internet and mobile data). For iOS devices (iPhone), the camera is enough to scan it. If the camera of your Android device cannot read a QR directly, you can download a QR Code Reader App at the Play Store.

· Internet connection

Find our QR code at…

You can now scan the Volaris QR Code in banners at airports where we operate, with any of our agents at the airport and in our onboard “V” magazine.

Let’s fly different.

Your Experience Help Center