We offer you peace of mind if anything goes wrong

TripAssistance is the perfect complement to your trip because it offers the support of AXA Assistance, giving you the advice you need anywhere in the world 24 hours a day.

International Medical Assistance 

Eligible when making direct payment: You will have access to the international medical network provided by AXA Assistance so you don't have to pay emergency medical expenses while abroad – just call our help center.

24 x 24 Coverage

With TripAssistance, you'll be covered starting 24 hours before your flight leaves until 24 hours after your flight arrives as well as during the entire period you are away if it's a round trip.

Cancellation insurance

Cancellation and/or interruption insurance due to death or accident.

Assistance for loss or delay

Assistance for baggage loss, delay or theft (total).

Roadside Assistance

Roadside assistance starting from 24 hours before your flight leaves until 24 hours after your flight arrives.

24/7 Benefits that start immediately from the moment you add TripAssistance to your reservation

a) Concierge Service:  

· If requested, includes information before you travel on vaccinations and visas for the foreign countries you will be visiting. 

· Travel agency service to plan your national and international trips

· Assistance with gift purchase and delivery

· Executive transport or taxi service

· Specialized reservation service for events and restaurants

b) Medical referrals. Access to the national and international medical network provided by AXA Assistance is just a phone-call away.  

c) Nutritional and psychological assistance by telephone. AXA Assistance has a call-center if you need to consult a dietician or psychologist.

Add TripAssistance to your flight

Acquire this service while purchasing your flight at, or at any time after your purchase in My Trips, the Volaris App or by calling our Call Center.

Important: This service is subject to certain Terms and Conditions.

Request an invoice

To request an invoice, please send an email to  with the following information: 

- No. of certificate


- Name

- Address

- Email

Contact Us

Should you have any questions or comments, please contact us at the following numbers.



USA and rest of the world:



The fee for this service is listed under Additional Services Fees.