FAQs

Before Your Flight

Mobile and Web Check-in

In which routes can I make a Mobile Check-In?

Mobile Check-In  is available at all airports where Volaris operates.

 

How long before my flight must I arrive at the airport if I made a Web Check-In?

We recommend you to arrive at the airport 2 hours before a domestic flight, and three hours before an international flight.

 

How long before my flight should I make a Web Check-In?

From 72 to 1 hours before a domestic flight, and from 24 to 1 hours before a flight to the United States.

Flight Status

How will Volaris let me know if there was any update to my flight’s itinerary? 

In case there is any change, we will send you an email to the address registered during your purchase, indicating the new status of your flight.

 

Where can I check my flight status? 

You can go to Flight Information to stay updated on everything related to your itinerary.

 

Where can I change my flight’s schedule?

If you need to make a change to your flight, you can do it online on Add Services by choosing “Change your flight”. You can also do it via our Call Center on Mexico: 01 (55) 1102-8000. Remember that you must have the information of your origin and destination, as well as the original and the new departure date.

Choose Your Seat

Can I choose a seat when I purchase a ticket? 

You can choose the seat of your preference by acquiring one of our Package Deals during the booking process covering the corresponding fee, or at Add Services.

 

What can I do if my seat gets relocated in spite of me having chosen my seat before flying?

You must notify one of our flight attendants, and show your boarding pass and confirmation email for your seat to be properly assigned.

 

Do I get Priority Boarding by choosing a seat when doing a Web Check-In?

When making a Mobile Check-In you’ll avoid queues and save time in your documentation process at the airport. You can also acquire the Priority Boarding service which allows you to be one the first customers to board the plane.

 

Why are front row seats and emergency row seats more expensive

To reduce the cost of your ticket, we only charge you what is essential for your flight. Our front row and emergency row seats are more expensive because they give you Priority Boarding. Learn more about our Choose Your Seat option.

 

Bag Drop

Check the availability of this service at your nearest airport or trough our Call Center.

 

How can I activate my Home-Printed Bag Tag?

Upon arrival at the airport, ask for a recyclable bag from one of our Ambassadors and insert your Home-Printed Bag Tag there. They will also help you weigh your baggage and activate the code on your tag.

 

What happens if I don’t print my Boarding Pass?

Don’t worry; one of our ambassadors will help you check your bag with a different tag.

 

What can I do if I lost my confirmation number?

In order to retrieve it, you will have to go to the Volaris Airport counters with an official identification as well as your flight’s route and itinerary.

  

What is the advantage of the Home-Printed Bag Tag? 

You can check your baggage from the comfort of your home or office, so that when you arrive at the airport, you can have a quicker and easier experience delivering your baggage to our Ambassadors.

Print Your Invoice

How much time do I have to request an invoice and how can I do it?

You have up to 30 working days, starting on the date you purchased your ticket, to ask for an invoice. You can do it by going to “Print Invoice” on Add Services.

 

I made a mistake on the data I entered for my invoice. Can I change it?

No, you cannot make any change. You must make sure that all the data is correct before you enter it.

 

Can I get an invoice on behalf of another person?

The electronic invoice is generated for every reservation. If there are several customers in the reservation, it is not possible for each one to get an invoice. On the other hand, it is your decision if you wish to use your data or someone else’s to get an invoice.

 

Can I get an invoice for the optional services I added to my trip?

Yes, remember that your invoice includes the amount of the ticket and all the extras you added to your trip (e.g. Baggage Guarantee, Choose your Seat, Extra Baggage, etc.).

 

Can I get an invoice immediately after my purchase?

Yes, all you have to do is provide us the following data, either through our Call Center, at the airport, or on our website: reservation code, name, RFC and email.

 

If I got an invoice for the purchase of my tickets and I changed my itinerary, will a new invoice be generated?

Yes, a new invoice is generated for every purchase made after the date of the original invoice.

Change Your Flight

What happens if my flight gets canceled?

Please contact us through our Call Center so we can provide you all the alternatives suited for your specific case.

Mexico:                   01 (55) 1102-8000

United States:        1 855 VOLARIS (8652747)

Guatemala:            +502-2269-9451 / +502-2301-3939

Costa Rica:             506-4000-0229 / 506-4002-7462

 

With how much time of anticipation can I make changes to my flight?

Remember that when booking with Volaris, you can make a flight change up to 4 hours before your flight, as long as you cover the charge for the nivelation fare, which varies depending on where you’re going. Don’t forget that our More Flexibility Package includes one itinerary change, free of charge.

 

How much must I pay to cover the fare of an itinerary change?

You can see the cost for this service on Additional Services Fees.

 

What should I do if I’m having trouble making an itinerary change on the website?

Please contact our Call Centers so we can assist you: 

Mexico:                   01 (55) 1102-8000

United States:        1 855 VOLARIS (8652747)

Guatemala:            +502-2269-9451 / +502-2301-3939

Costa Rica:             506-4000-0229 / 506-4002-7462

Check-In and Boarding Process

Which is my queue at the airport if I already did a Web Check-In?

When making a Web Check-In, you’ll be able to print your boarding pass from your home or office, in order to avoid long queues and arrive directly at your boarding gate.  

 

At what time must I arrive at the airport to take my flight? 

We recommend you showing up at the airport 2 hours before a domestic flight, and 3 hours before an international flight. You can also do a Web Check-In or a Mobile Check-In to speed up this process.

 

What do I need to do my check-in at the airport?

Upon arriving at the corresponding airport terminal, please head to the Volaris counters with your documents and your boarding pass. If you still don’t have the latter, you can print it at our kiosks with your reservation code. You must check your baggage at least 2 hours before a domestic flight, and three hours before an international flight. To avoid setbacks, please read our size and weight requirements for checked baggage.

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