Frequently Asked Questions

Saving Tips

Group Travel

What can I do if one of the members of my group  can’t travel?

If a member of your group can’t travel, you can make a name change up to 3 days prior to your flight, before checking in.

 

What is the minimum and the maximum amount of people that can travel in a group?

Starting at 10 customers flying together, you can get: the same fare for every member of the group, name changes up to 3 days before the flight’s departure, and partial payments.

For Congresses and Conventions: there are preferential fares for all the assistants of events of over 100 people, even if they are traveling from different cities in Mexico and the USA.

Saving Tips

How can I get the best fares to fly with Volaris?

To get the lowest prices to fly, register to our Newsletter, download the Volaris App, follow our promos on Social Media (FacebookTwitterInstagram) and check out our Volaris Tips for Cheap Tickets.

 

How can I add extra services to my flight in order to reduce costs?

During the booking process, add one of our Package Deals (More Baggage, More Flexibility or More Speed) and get additional benefits such as extra baggage, itinerary changes and name changes at a better price.

 

Promotions

How can I find out about promotions?

Click here 

v.club

What is v.club?

v.club is a membership offered by Volaris that always gives you the best fares to fly. Join v.club here!

 

In a v.club reservation, can other customers fly even if the membership holder isn’t?

The Group Membership holder must always travel. However, the names of the other travelers may vary in every reservation.

 

How can I retrieve my v.club password? 

1. Go to https://www.volaris.com/Member/ForgotPassword 

2. Enter your v.club username.

3. You’ll receive an email with a temporary password. Open it and click on “search flight”. Remember: if you don’t find the email in your inbox, please check your SPAM folder.

4. Click on “Sign In”, at the upper part of the Volaris website. Enter your username and write your temporary password on the corresponding field (please write it just as it appears on the email,  including caps, numbers and special characters).

5. Fill in the fields with your information and write a new password (it must contain capital letters, lower case letters, numbers and special characters).

 

Can I redirect all my v.club notifications to a different email account?

The email you register as a username cannot be changed at any time. However, we can send you notifications to an email account you do use. Please write to vclub@volaris.com stating the new email in which you wish to receive our notifications, and including an official ID of the membership holder. Remember that your username will not change.

 

Can I request a name change for my v.club membership?

Remember that name changes don’t apply to the membership holder. For a name change of one of the people traveling with you, you can do it through our Call Center. See the cost for this service here.

 

Can I request a name change on reservations made with v.club Group Membership? 

The name change does not apply to the holder of the membership. To change the name of one of the additional travelers, you should contact our Call Center.

 

How can I change the route or date on reservations made with v.club? 

You can make itinerary changes by going to Add Extras,  You can also do it by Contacting our Call Center directly; in Mexico: 01 55 1102 8000, USA/Puerto Rico: 1 855 VOLARIS (8652747), Guatemala: +502-2269-9451 / +502-2301-3939, Costa Rica: 506-4002-7462​ , El Salvador: 503-2504-5540, Nicaragua: 505-2251-2198.

 

There may be a change of date or route, as long as the  corresponding fee is covered, the change applies for all the passengers in the booking. See Terms and Conditions

 

What is v.club subscription? 

It is the subscription to the club of those who save the most when travelling. In exchange of a monthly fee, you will have access to our exclusive fares and discounts to travel to any of our destinations. 

 

What benefits do I get if I purchase my v.club subscription? 

By being part of v.club you will enjoy: 

• Access to blue fares: the best prices available on all flights! 

• Additional discounts up to 20% off 

• Surprise promotions once a month on v.club Thursdays

• Exclusive promotions of up to 80% and last minute prices throughout the year 

 

How can I subscribe to v.club? 

Enter here to join to v.club. In case you do not have an account you must complete the form by selecting the option "Create account". Be sure to enter your data as it appears in your official documents and consider that the email you register will be your v.club username.

 

How can I use my v.club subscription? 

Whenever you want to buy with your v.club you must: 

 

• Log in with your username and password

• Find your flight 

• Activate blue rates so we can show you the lowest prices 

 

Can I upgrade my subscription to group membership?

For now, the subscription cannot be upgraded. It only allows to purchase flights for the subscriber. Your companions need to be subscribed as well to enjoy the exclusive fares as you do. 

 

With my subscription, can I buy flights for the whole family? 

For now, the subscription only allows to purchase flights for the subscriber. Your companions need to be subscribed as well to enjoy the exclusive fares as you do. 

 

Can I change my v.club user? 

The user cannot be modified at any time, so you should consider it at the time of registration. 

 

What payment methods are available to purchase the subscription?

For the moment, only credit or debit card payments are available.

 

How can I renew my subscription?

Your subscription is automatically renewed monthly with each payment confirmed in your credit card.  

 

When can I cancel my subscription? 

Your subscription has a mandatory period of 12 months. At the end of this period, if you wish, you can cancel your subscription by entering in "My Account". If you need more information consult here the terms and conditions.

 

I have doubts about my subscription, who can help me?

For any doubt or clarification, please contact us at vclub@volaris.com, remember that you must send a scanned official identification along with your request for security purposes in order to validate that you are the owner of the subscription.

v.empresa

How can I become a member?

Go to our website and fill in the registration form for v.empresa. You’ll receive an email with the instructions to complete your signing up.

 

Which is the contact email for VCompany?

For any issues related to your membership, please write an email to administracion.empresa@volaris.com

 

What benefits do I get by joining VCompany?

As a member of v.empresa, you’ll get 10% discount on all fares, 50% discount on our More Package and 10% discount on our Plus Package. Besides, you get one name change per ticket. Check more here.

 

If I’m a VCompany member, at what moment will I see my discount reflected on the fare?

After completing your registration, you’ll get an exclusive code which you must enter every time you wish to purchase a flight in order to have access to discounted fares.

 

How can I change the name of my membership?

For any issue related to your membership, please write an email to administracion.empresa@volaris.com

v.fundacion

What is v.fundación?

VFoundation is designed for operating trips for the Civil Society Organizations ("OSC") and Private Assistance Institutions ("IAP") legally constituted and operating in Mexico, seeking to strengthen their social projects.

 

How can I make a purchase with v.fundación?

Remember that to purchase your tickets with v.fundacion you must do it through our website registering with a username and password. Learn more about how to join on v.fundacion.


How can I retrieve my v.fundación password?

Please go to our website and choose the “Sign up” option. Then, go to “Forgot Your Password?” and enter the email with which you signed up to v.fundación.

 

Volaris INVEX Cards

What is INVEX?

 

INVEX is a Mexican financial institution with XX years of experience. It has an alliance with Volaris and VISA to provide credit cards with benefits to those who fly with Volaris.

 

How do I get my Volaris INVEX Card?

 

1. Acquire it through our Call Center, on the following numbers:

 

Call Center from Mexico: 01 (55) 1102-8000

Call Center from USA/Puerto Rico: 1 855 VOLARIS (8652747)

Call Center from Guatemala: 502-2301-3939

Call Center from Costa Rica: 506-4002-7462

Call Center from El Salvador: 503-2504-5540

Call Center from Nicaragua: 505-2251-2198

 

 2. Through our website: https://cms.volaris.com/en/traveling-with-volaris/save-more-with-volaris/volaris-invex-cards/

 

3. During your booking process at Volaris.com

 

4. On our Volaris sales counter, located on door 6 of Mexico City’s International Airport.

 

5. Or by requesting it to any one of our Ambassadors, during a flight within Mexico.

 

 

What are the requisites to get a Volaris INVEX Card?

 

Anyone can apply for a card, as long as they:

 

· Are between 18 years old and 69 years, 11 months old.

· Have a credit history.

· Deliver a signed customer request*.

· Deliver a proof of address.

· Deliver a valid and official ID.

 

 

What benefits do I get with a Volaris INVEX Card?

 

When you acquire your card, you’ll get:

 

· A welcome bonus of up to $2,150 MXN on Volaris INVEX Electronic Credit

· No annual fee for the first year

· Up to 2% cash back on Volaris INVEX Electronic Credit, on all your purchases

· Anniversary bonus on Volaris INVEX Electronic Credit of up to $1,000 MXN

 

When you fly with Volaris, you’ll get:

 

· Priority Pass

· First checked bag FOR FREE, on flights from/to USA and Puerto Rico

· 22 extra lbs. on your checked bag

· Free Medium Cabin Bag

· Priority Boarding

· Individual v.club membership for the cardholder

· 3, 6 or 11 monthly interest-free installments in Volaris

· 6 monthly interest-free installments in foreign purchases

· 15% cash back on the purchase of onboard food and drinks

· Up to 2.5% cash back in Volaris INVEX Electronic Credit 

 

Additional VISA benefits:

 

· Access to Visa’s VIP Lounge in Mexico City’s International Airport.

· FREE Taxi Service to Mexico City’s Airport, up to 3 times a year.

· Visa Concierge service on all your trips
· Car Rental Insurance

· International emergency medical services, among others.

 

 

Which Volaris INVEX products do you have available?

 

We have three kinds of Visa Platinum credit cards:

 

  • Volaris INVEX 0

 

· No annual fee

· Welcome bonus of $600 MXN

· Anniversary bonus of $300 MXN

·  1% cash back in Volaris INVEX Electronic Credit, on all your purchases

 

  • Volaris INVEX

 

· Welcome bonus of $1,300 MXN.

· Anniversary bonus of $400 MXN.

· 1.5% cash back in Volaris INVEX Electronic Credit, on all your purchases

· Annual fee of $1,550 MXN starting on the second year, among many other great benefits that you see here.

 

  • Volaris INVEX 2.0

 

· Individual v.club membership for the cardholder.

· Welcome bonus of $2,150 MXN.

· Anniversary bonus of $1,000 MXN.

· 2% cash back in Volaris INVEX Electronic Credit, on all your purchases

· Annual fee of $2,550 MXN starting on the second year, among many other great benefits that you can see here.

 

How much does a Volaris INVEX Card cost?

 

The first annual fee is completely free. The yearly cost, starting on the second year is:

· Volaris INVEX 0: Has no annual fee, only a monthly commission for no use of $95 MXN.

· Volaris INVEX $1,550

· Volaris INVEX 2.0: $2,550 MXN

 

What is Volaris INVEX Electronic Credit?

 

It is a virtual credit related to your INVEX credit card, in which you can accumulate money (Mexican pesos) for each purchase you make with your card, in any establishment.

 

How can I access my Volaris INVEX Electronic Credit?

 

  1. Go to volaris.com
  2. Log in using the username and password registered on your credit card.
    1. If you don’t remember your account details, learn how to retrieve your password here: https://cms.volaris.com/en/traveling-with-volaris/save-more-with-volaris/volaris-invex-cards/
    2. Complete your purchase and in the step in which you have to pay, choose “Volaris INVEX Electronic Credit”.
    3. Choose the amount you wish to use from your credit.
    4. If there is still a remaining balance after using your credit, you can use a credit card to complete your purchase.

For more information, go to the “How to use your Electronic Credit” section, on the following link:

 

https://cms.volaris.com/en/traveling-with-volaris/save-more-with-volaris/volaris-invex-cards/

 

How can I get the baggage benefits included on my Volaris INVEX Card and/or Volaris INVEX Electronic Credit?

 

By paying at least 50% of the whole of your reservation with your Volaris INVEX Card and/or your Volaris INVEX Electronic Credit, all the passengers included on the reservation will have access to the following benefits:

 

1. Extra baggage

2. Priority Boarding

 

Where can I purchase in order to get the baggage benefits and Priority Boarding service in Volaris?

 

The benefits apply only for the bookings made through our Mobile App, Volaris Call Centers and volaris.com. In bookings made outside the volaris.com site, such as Volaris Combos, the benefits will not apply.

 

Does my Volaris INVEX Electronic Credit have a validity period?

 

Yes, it does. Your welcome and anniversary bonuses have a validity of 365 days starting on they day in which they are granted; the bonuses accumulated form purchases on other establishments have a validity of 730 days after they’ve been granted. 

FOLLOW US

Sign up for great deals!

Receive special offers and be the first to know when new deals are available.

® 2017  Volaris and its logo are trademarks of Volaris.

;