If you want to travel with your pet (dog or cat) you can do it as a Pet on Board or a Pet in Belly. Know the requirements and restrictions here.
Remember that it is cheaper to purchase these services during your booking process at www.volaris.com or add it later in the Add Services section. You can also do it at airport counters or by calling our Call Center.
You can take your pet on board as long as it weighs up to 22 lbs. (pet + kennel).
· Your pet must be in a fully closed kennel approved for air transportation, which should measure up to 17.5” long x 12” wide x 7.5” high. Your pet should be able to stand and move around.
· If you’re traveling with a dog, it can be a soft or rigid kennel (fabric or plastic).
· If you’re traveling with a cat, the kennel must be rigid.
· For both dogs and cats, kennels must comply with the specified measures and requirements.
· The kennel must fit under the seat in front of you and your pet must not leave it at any time during the flight. The kennel must be secured before boarding with a cable tie belt, which will be provided at the airport.
· Make sure to present the required documents to transport your pet, applicable for both domestic and international flights (vaccination certificate, deworming and health certificate)*; sign the responsive form at the airport counter and pay the corresponding fee for this service.
· The charge for pet on board only corresponds to the transport of the pet under the conditions described for this service (pet + kennel, fulfilling all the requirements)
*Vaccination certificate including rabies shot (less than one year from the date the shot was given to the animal and at least 30 days before the flight date).
* Animal sanitary/health certificate (original and copy) issued by a veterinarian, with validity for at least 5 days before the departing flight. In case you come back after the 5 days, you must present a new certificate that complies with the validity period.
You must show up at the Volaris airport counters, so that a Service Agent can check the documents and verify the kennel dimensions before your flight, as well as to sign the responsibility letter.
Brachycephalic breeds (snub-nosed)
If your pet belongs to a brachycephalic breed, which due to their physiognomy have an excessively short snout, are snub-nosed and with a very wide head for their proportions, you must be very cautious. These breeds usually develop respiratory problems and have a very high chance of suffering heat strokes and respiratory disorders when they are under stress or exposed to high temperatures. We suggest you having your pet checked by a vet and get informed on the preventive measures you must carry out before and during the flight.
Previous to your flight, we recommend the following:
· Make sure the cage is properly ventilated (preferably, on all four sides).
· Prepare your pet before the flight. Make sure it gets used to spending time inside the cage where it will travel, so it will become less stressful.
· Get it hydrated before the flight.
· Include a toy or a familiar piece of clothing inside the cage to help it feel more relaxed.
· A maximum of two pets on board per flight, one per customer and one per kennel, are allowed.
· If you are traveling with your dog on board, you must travel in a window seat and you won’t be able to choose an emergency exit seat or a first row seat.
· If you are traveling with a cat on board, you can only travel in the airplane’s last row window seat.
· Animals that are under 4 months of age, nursing, sick, violent, pregnant females, or traveling with unaccompanied minors are not allowed.
· Oxygen cannot be administered to the pet in case of an emergency.
· Animals that don’t fulfill the requirements for traveling on board must be checked.
The requirements for entry and documentation of animals are subject to change and may vary by destination. Volaris cannot keep up with all the requirements for traveling with animals, and assumes no responsibility for compliance with regards to this. We suggest contacting your consulate, embassy or government agency for more information to ensure that your pet will comply with all the requirements of the destination. In case you purchased a round trip, your pet will be subject to the admission requirements of the country of origin.
You must present your pet’s vaccination certificate and a deworming and health certificate for both national and international flights:
· Animal sanitary/health certificate (original and copy) issued by a veterinarian, with validity for at least 5 days before the departing flight. In case you come back after the 5 days, you must present a new certificate that complies with the validity period.
· Vaccination certificate including rabies shot (less than one year from the date the shot was given to the animal and at least 30 days before the flight date).
· Your pet should be in a cage or container approved for air transportation that meets the following characteristics:
GET READY FOR YOUR FLIGHT:
· Label the cage with your contact information, such as: the name, age, sex, feeding instructions, and if necessary, medication for your pet.
· Feed and water your pet about four hours before the flight.
· Allow your pet to get used to the container some days before departure.
· Bring a leash to walk your pet before and after the flight.
· Place sanitary absorbent material in the cage.
It is not recommended to sedate your pet, as it may increase the risk in some animals to suffer cardiac or respiratory problems during the flight, according to the American Veterinary Association (AVMA) and the regulations of the International Air Transport Association (IATA).
* We suggest contacting your consulate, embassy or government agency for more information to ensure that your pet will comply with all the requirements of the destination.
You must go to a Volaris counter to register your baggage and your pet, so you can:
· Present the documents to the service agent
· Fill in the required format
· Pay the correspondent fee for the transportation of your pet and so the service agent can make sure that your pet meets all of the aforementioned requirements.
Check the Additional Services Fees here.
Breeds not allowed for transportation
In Volaris, we care a lot about your pet. Which is why, out of concern for their safety and integrity, we inform you that some breeds of cats and dogs cannot be transported as checked baggage.
These breeds include brachycephalic animals which, due to their physiognomy, have an excessively short snout, are snub-nosed and with a very wide head for their proportions.
Dogs not allowed:
· American Staffordshire Terrier
· Boston Terrier
· Griffon Buxelois
· Staffordshire Bull Terrier
· Lhasa Apso
· English Mastiff
· Pit Bull
· Canary Mastiff
· Pug (all breeds)
· Shar Pei
· Tibetan Spaniel
· Cane Corso
· Bordeaux Mastiff
· English Toy Spaniel
· Janapese Chin
· Shih tzu
Cats not allowed:
· Exotic Shorthair
These breeds may develop a brachycephalic respiratory syndrome, which causes a constant panting and breathing difficulties. These animals have a very high chance of suffering heat strokes and respiratory disorders when they are under a lot of stress or when exposed to high temperatures.
If your pet belongs to any of the previously mentioned breeds, you may take it on the plane with you, as longs as it complies with the requirements established by VOLARIS Check Pet in Belly.
· Only dogs and cats are allowed.
· Pets are not accepted if they are under 4 months, nursing, sick, dead, violent or pregnant.
· Only one animal per cage is allowed. The only exception is with puppies from 16 to 24 weeks if they can move freely inside the cage. In this case, the maximum is of 2 animals of the same species.
· The cage should not have a perforated floor, wheels or lock.
· Do not place any food inside the cage.
· Do not vaccinate, deworm or practice any medical procedure to your pet within 5 days prior to your flight.
The requirements for entry and documentation of animals are subject to change and may vary by destination. Volaris cannot keep up with all the requirements for traveling with animals, and assumes no responsibility for compliance with regards to this. In case you purchased a round trip, your pet will be subject to the admission requirements of the country of origin.
By official disposition, upon entering Mexico the sanitary certificate must verify that the pet has been treated against ectoparasites and endoparasites in a period of no more than 6 months.