FAQ's

General

1. Where does Volaris fly to?

You can see our routes here.

2. What is the cost of a flight to one of your destinations?

There is a new way of purchasing your tickets at www.volaris.com. It offers you the lowest rate available to fly to your destination and allows you to buy the services you really need when traveling. As always, we suggest purchasing your tickets ahead of time so you can always find the lowest rate as well as any services you may need.

3. What are your Call Center numbers?

México 01 (55) 1102 8000
Estados Unidos 1 855 VOLARIS (8652747)
Guatemala  502-2301-3939
Costa Rica 506-4002-7462

4. The website is not working. What can I do?

Try using Internet Explorer, Chrome, Opera or Mozilla Firefox in the most recent version. You can also contact our call center.

5. How can I file a complaint about poor service?

For any complaints related to our services, please email us describing the incident. Our goal is to improve everyday and offer you the best service. Our email addresses are aclaraciones@volaris.com and yourexperience@volaris.com. Please remember to include your name, phone number, flight number, and reservation number.

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