Visual, hearing, vocal and physical disabilities
Find out about our services for Customers with special requirements:
You can travel with a service animal (dog), with no extra charge. The customer service advisors will help you reach the counter, in the boarding gate, when boarding the plane and with connecting flights.
In most airports, you will find information screens with flight departures and arrivals; you can find them at our counters and boarding gates.
Ask for a wheelchair from the time you buy your ticket, or directly at our check in counter.
Communicate with us in writing.
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