BAGGAGE

Checked Baggage

New Baggage Policy starting on March 1st, 2017

 

Baggage policies vary depending on the route. See the ones that apply to your destination here: 

ON FLIGHTS WITHIN MEXICO

Your fare includes: 2 medium cabin bags and 1 checked bag.

 

Add from 1 to 4 checked bags of no more than 62 total inches (width + height + length) and 55 lbs. for an extra charge by going to Add Extras.

 

 

ON FLIGHTS FROM/TO MEXICO AND PUERTO RICO

Your fare includes: 2 medium cabin bags

 

Add from 1 to 5 checked bags of no more than 62 total inches (width + height + length) and 55 lbs. for an extra charge by going to Add Extras

 

*If you purchased a flight before March 1st., 2017, your checked baggage is still included on your fare, regardless of your flight’s date and destination.

 

ON FLIGHTS WITHIN CENTRAL AMERICA

Your fare includes: 2 medium cabin bags

 

Add from 1 to 5 checked bags of no more than 62 total inches (width + height + length) and 55 lbs. for an extra charge by going to Add Extras.

 

For domestic flights (Mexico), register your baggage at the counter at least 45 minutes before the departure time. For international flights (United States, Puerto Rico, Central America), register it at least 60 minutes before.

 

IF YOU NEED MORE BAGGAGE: 

· For flights within Mexico, add up to 4 additional bags of 55 lbs each.

· For flights to and from Mexico or Puerto Rico and within Central America, add up to 5 additional bags of 55 lbs each.

 

See the cost of this service at Additional Services Fee.

 

Please consider these changes for your next flight. Remember that it’s cheaper to add a bag during the booking process in Add Extras than at the airport.

 

 

PLEASE NOTE:

 

  • The number of checked bags accepted depends on the space available on the flight
  • Starting on the third additional bag, your baggage will be checked on a conditional basis. If there is not enough room for them on your flight, they’ll be sent on the next flight or by courier service. This may occur especially during peak travel seasons.

 

DON´T FORGET:

 

  • Bags weighing more than 55 pounds will be subject to excess baggage fees
  • None of your bags can weigh more than 99 pounds or measure more than 78.7 total inches (adding up the width, height, and length). If your bags exceed this limit, you can send them by cargo service (subject to availability)
  • When checking bags, make sure that the bag tags have your name and the correct destination. When claiming your bags, make sure that the tag on your bag matches your receipt

Cardboard Boxes

You can check a cardboard box as long as it weighs no more than 55 pounds, is in good condition, and was not used to transport hazardous materials or eggs.

Perishable Items

Perishable items can be transported in checked baggage or as separate items at the customer’s own responsibility, as long as the conditions set forth here are met, and in accordance with the laws and regulations applicable to the region or country where the flight takes place. Every item must be packed securely. If double wrapping is required, secure the top layer with plastic tape.

Fruits and Vegetables

If you are taking fruits and vegetables in your checked baggage, they must be wrapped in plastic bags and placed in a container with rigid exterior (such as cardboard, rigid plastic, wood, styrofoam, etc.). Please note that these items are accepted with limited responsibility

Meats and Seafood

If you are taking meats, seafood, dairy products, or serum in your checked baggage, they must be in rigid plastic containers (ice chests). If styrofoam (polystyrene) ice chests are used, they must be wrapped completely in a sealed plastic bag. The container must not be torn, broken or have damage that could cause leakage.

Dry Fish and Seafood

If you are taking dry fish or seafood in your checked baggage, wrap it securely to prevent odors.

 

Dry Ice

You can take up to 5.5 pounds of dry ice for packing perishables as long as the containers do not have a carbon dioxide release mechanism. The containers must be correctly tagged and identified.

 

CHECKED BAGGAGE RESTRICTIONS:

 

  • Attaching two or more pieces of baggage with plastic, tape, rope or any other material is forbidden. They cannot be checked as a single item and an additional baggage fee may apply
  • Perishable items that don’t meet the necessary conditions won’t be allowed on the plane

 

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