How to change your flight

#WeAreInThisTogether

We know that there is uncertainty around COVID19, and we understand that your travel plans may change, so we give you more flexibility to modify your itinerary. Click here to learn about the options we have for you in case you cannot make your trip on the date you had booked.

With more flexibility, you Fly Sure

For only $4.99 USD you can add the More Flexibility combo to your flight, which allows you to make unlimited changes in case you need to adjust your travel plans.

Remember to add this combo while purchasing your tickets on our website or the app.

Consider that you can't make changes:

Within 4 hours of the flight

Consider doing so in advance.
With boarding pass

If you have already printed your boarding pass or have done Mobile Check-in.
Incomplete payment

If you haven't fully paid for your reservation.

STEP 1

Select the flights you want to change.

STEP 2

Choose the origin, destination, and desired date.

STEP 3

Select your new flights.

STEP 4

Add the additional services you require.

STEP 5

Complete your payment and enjoy your new trip!

Itinerary change

Important:

If you booked through a travel agency, you can't make changes to your reservation on Voalris' website.
If you make a change to your itinerary on the website, it will apply to all customers included on the reservation.
When changing the route of your flights, you can't change the country of origin.

Considerations for round trip flights:

· When your outbound flight has already departed, you can only change the time and date of your return flight.

· If you wish to change the origin or destination of one of your flights, remember to make the corresponding changes to the other.

Name change

Keep in Mind

With this service, you have the option of changing the name on your ticket until 4 hours before your flight. To acquire it, you must call the Call Center, pay the corresponding fee, and an agent will make the requested name change.

When booking your flight, you can add the More Flexibility Combo to have the option of changing the name without additional fees.

Once you have purchased your flight, verify that your details are correct and for international flights, confirm that they appear exactly as they do on your travel documents.

The service is not available if:

· You have already checked in.

· You purchased your flight with Volaris electronic credit.

· Your flight has begun, and you did not show up for a segment of it.

· You want to change an adult ticket to a ticket for a minor or for an unaccompanied elderly person.

Cancellations

Cancellations are not permitted

If you don't use your ticket for the indicated flight, it cannot be reimbursed, nor can it be used for the requested service on another flight or reservation. The ticket is non-transferable.

For flights to and from the United States, you can cancel or change your reservation within the 24 hours following your purchase without any fees or penalties so long as the flight was booked 7 or more days before the departure date.

What happens if a flight is canceled?

If a flight is canceled, delayed, or if you miss a connection due to delay or cancellation, you will be rebooked on the next available flight as soon as possible.

For more information

Please review the Service Contract for National Air Transportation or the Service Contract for International Air Transport.

You can also make changes to your flight by calling our Call Center.

The fees for flight changes are listed under Additional Services Fees.