ARI agent
ARI agent
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Did your plans change? Change your flight.

Here you'll find all the information you need to modify your flight according to your new travel plans.

Requirements for Changing Your Flight:

Make changes in advance
Request a flight change at least 4 hours before your scheduled departure.

Make changes before check-in
Once you have checked in or received your boarding pass, you will no longer be able to modify your reservation.

Pay your reservation in full
Before requesting a change, make sure your flight reservation has been paid in full.

Change your route

Change the origin or destination of your trip, according to the conditions of your reservation.

Zero and Basic
Go to My Trips → select Change My Flight → choose your new route → review and pay the applicable fees.

Plus
Contact our Call Center → request the change using your reservation code → pay the applicable fees.

Important: You cannot change the country of origin when modifying your trip’s route. For more details, check the terms and conditions for domestic and international flights.

 

Change your flight date or time

Change your flight date or time through My Trips.

  1. Go to My Trips and enter your reservation code and last name.
  2. Select Change My Flight.
  3. Choose your new date and time.
  4. Review your changes and pay any fare difference and/or applicable fees.

Follow these steps to change it

Go to My Trips and select the Change Your Flight option.

Enter your reservation details.

Select the flights you want to change.

Choose the origin, destination, and date for your new flight.

Add any additional services you need.

Pay any applicable fees, and you’re all set.
See you on board!
 

Do you need to make another change?

 

Name Change

You can change the name on your ticket up to 4 hours before departure for domestic flights and 72 hours before departure for international flights.

  1. Go to My Trips and enter your reservation code and last name (available only on our website).
  2. Select “Modify your flight.”
  3. Click “Name Change” and pay the applicable fee.

Make sure your information is correct when booking your flight. Remember: for international flights, your information must match your travel documents.

This service is not available if:

  • You purchased your flight with a Volaris electronic voucher.
  • You have already traveled or did not show up for any segment of your trip.
  • You want to transfer an adult ticket to a minor or an unaccompanied adult.
 

Correct Your Name

Just need to correct a detail in your name? It’s easy and free!

  1. Contact us via WhatsApp or through our social media channels.
  2. Our team will make the correction for you.
  3. You’re ready to travel!

Remember, your name must match your official ID for domestic flights and your passport/visa for international flights.

We’re here to help!

 

Take an Earlier Flight

Finished early? Get home or reach your destination sooner!

  1. Go to the airport counter.
  2. Request a change to an earlier flight.
  3. Board and take off!

This benefit is included with Basic and Plus fares. Just visit us on the day of your flight and our team will make the change for you, subject to availability and your flight date.

It’s that easy to travel at your own pace!

Cancel Your Flight

Change of plans? You can easily cancel your flight:

  1. Go to My Trips.
  2. Select Cancel My Flight.
  3. Confirm your cancellation and receive your refund to your original payment method.

Keep in mind: With the Plus fare, you can cancel up to 24 hours before your flight. With Zero or Basic, you can cancel within 24 hours after purchase for domestic flights or up to 7 days after purchase for international flights.

Refunds are subject to the timeframes and requirements outlined in our Cancel Your Reservation Terms and Conditions.

Split Your Reservation

Does someone in your group need to change their plans? No problem! You can split your reservation into individual itineraries:

  1. Call our Call Center.
  2. Our team will make the change at no additional cost.
  3. Each passenger can then manage their trip individually.

Traveling as a group is easier when everyone has the freedom to choose!

Delays

In the event of flight cancellations or delays for reasons beyond the customer’s control, or missed connections due to a delay or cancellation, affected customers will be accommodated on the next available flights as soon as possible.

information

For more information

Please review the Service Contract for National Air Transportation or the Service Contract for International Air Transport.

Learn more about the fees for flight changes here.