Contact us

Contact channels

Facebook Messenger and WhatsApp

Contact us to receive personalized assistance related to your next flight.




WhatsApp number: +52 55 5898 8599


Our chatbot will help you to:

• Get a quote for a trip
• Check in for your flight (only flights within Mexico)
• Recover your reservation code
• Find general information for your trip
• Learn more about our additional services and general policies


Chatbot Vane: immediate response.

Human-agent: the maximum response time is 3 hours.

Travel information

Go to our information pages to learn more about:


Tag us or comment on our posts to address general concerns related to our destinations, promotions, products, and services.


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Maximum response time: 1 hour

Customer service

Do you need to make an inquiry or give a follow-up to your case? Do you need help with your, v.pass, or Volaris INVEX Credit Card? Write to us.





Maximum response time: 48 hours

Call Center

Bear in mind that the response times are much higher than expected, so we suggest you contact us through WhatsApp (+52  55 5898 8599) to receive immediate assistance. 

Phone numbers: Mexico +52 (55) 1102 8000, the United States +11 855 VOLARIS (8652747), Guatemala +502 2301 3939, Costa Rica +506 4002 7462, El Salvador +503 2504 5540, Colombia +57 60 1744 3272, Honduras +504 2202 7900 and TTY- +1 (855) 425-2002.