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Contact us

Welcome! Here, you'll find information about our official contact channels to answer all your questions.

Facebook Messenger and WhatsApp

Feel free to write to us and receive personalized assistance regarding any question or request.



WhatsApp number: +52 55 5898 8599

Our chatbot will help you to:

• Check-in for your flight (only flights within Mexico) 
• Check the status of a flight
• Recover your reservation code
• Get a quote for a trip
• Learn more about our additional services and policies

Vane will assist you right away. Should you need assistance from a human agent, the maximum response time is 30 minutes. We're here to ensure all your questions are answered swiftly and with a friendly touch!

Manage your reservation

If you need to review the services included in your reservation, add extra bags, or change your flight, log in to My trips with your reservation code and last name.

Social media

Contact us to address general concerns about promotions, policies, and additional services.

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Estimated response time: 30 minutes

Remember! Our social media channels are exclusively there to bring us closer to you and share important information, promotions, activities, and new updates.

Don't be fooled! We do not sell flights or other services directly through these channels.

Customer service

Do you need to make an inquiry or give a follow-up to a ticket? Do you have a problem with your membership, v.pass subscription, or Volaris INVEX Credit Card? Go to


Estimated response time: 48 hours


Our official phone lines are exclusively available for flight tickets and additional services.

Phone numbers: Mexico +52 (55) 1102 8000, the United States +1 855 VOLARIS (8652747), Guatemala +502 2301 3939, Costa Rica +506 4000 0229, El Salvador +503 2504 5540, Colombia +57 60 1744 3272, Honduras +504 2202 7900, Peru +5116449040 and TTY- +1 (855) 425-2002.