On-Time Performance Guarantee

What is On-Time Performance Guarantee

The On-time Performance Guarantee gives you the chance of obtaining an electronic credit of $1,000.00 MXN or $100 USD (depending on the booking currency) if your flight arrives more than 30 minutes late.

How does it Work?

Use your Electronic Card

The amount will be awarded through an electronic credit that will be activated 72 hours after the flight’s arrival. It will be sent to the email address you entered when purchasing your flight.


The electronic credit can be redeemed at My Trips by choosing “Electronic Credit” as your payment option, from our Volaris App or through our Call Center

In case you are eligible for the On-time Performance Guarantee, please note:

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    The electronic credit is non-transferable and is valid for purchase and traveling for 6 months from its issue date.

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    Check your Email

    Please review the specific conditions of your electronic credit in the received email.

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    Base fare

    The amount covers only the base fare and does not apply for taxes, fees, or additional services.


Check the Additional Services Fees here.

Click here to read the Terms and Conditions.

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