How to change your itinerary

Did you know you can change your flight's date, time and route?

 

IMPORTANT

· For all flights to or from the US and/or Puerto Rico, reservations can be changed or canceled within 24 hours after the purchase without penalty, as long as the reservation was made 7 days or more before the scheduled departure.

· For any itinerary change, you must pay the correspondent fare difference.

· Find the Additional Services Fees here.

 


You can change your flight's date, time or route, or even make a name change, by paying the correspondent fare difference and the applicable fee.

 

How to Make a Change?

Go to Add Services, then choose the “Change Your Flight" option. Enter your reservation information and follow these easy steps:

 

  1. Select the flights you want to change.

  2. Choose origin, destination and desired date.

  3. Select your new flights.

  4. Select the additional services you need.

  5. Complete your payment and enjoy your new flight!

 

Remember you can also make changes through our Call Center.

 

Restrictions

You won’t be able to make changes:

· Within 4 hours before your flight.

· If you’ve already printed your boarding pass.

· If the reservation isn’t fully paid for (if you chose to hold your Booking or Third Party Payment, and your payment isn’t complete)      

 

Considerations

· You cannot make changes online if you booked your flight through a travel agency.

· You can only make changes online for the travelers associated to your reservation.

   

For round trips

· When the outbound flight already took off, you are only allowed to change the date and time of the inbound flight.

· If you wish to change the origin or destination for one of your flights, consider making the same change for the other flight.

Name Change

Change the name on your ticket up to 4 hours before your flight!

You can call the Call Center to purchase the service and complete the name change over the phone.

If you have not booked a flight yet, you can add the More Flexibility Combo during the booking process. This will give you access to one name change, with no additional fee.

 

DON´T FORGET

· When booking your flight, make sure your information is correct; for international flights, the name must appear exactly as in your travel documents.

· A name change won’t be available if you:

- Have already checked in.

- Purchased your ticket with Volaris electronic credit.

- Have already flown or did not show up for the first segment of your flight.

- Want to change an adult’s ticket for an unaccompanied minor or senior.

 

 

 

Cancellations

Cancellations are not allowed. If you don't use your ticket for the indicated flight, the amount already paid cannot be refunded and you cannot use the requested service for another reservation. The ticket is non-transferable.

 

For flights with the USA as the origin or destination, reservations can be changed or canceled within 24 hours after the purchase, without penalty, as long as the reservation was made within 7 days or more prior to the flight's scheduled departure time.

Cancellations by Volaris

If a flight is delayed or canceled, or a connection is missed because of a delay or cancellation, Volaris will relocate all affected customers as soon as possible on the next available flights.

For more information

Please review

- Service Contract for National Air Transportation

- Service Contract for International Air Transportation

Contact Us

You can also make changes through our Call Center.

 

FOLLOW US
IMPORTANT

· For all flights to or from the US and/or Puerto Rico, reservations can be changed or canceled within 24 hours after the purchase without penalty, as long as the reservation was made 7 days or more before the scheduled departure.

· For any itinerary change, you must pay the correspondent fare difference.

· Find the Additional Services Fees here.

 

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