Change

Change of plans

If you need to change your flight, you can do it on My trips, by covering the difference in fare and the corresponding fee.

You

If you need to change your itinerary, make sure to do so:

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    At least 4 hours before the departure 

    You can make changes up to 4 hours before the flight.

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    Before you check in

    Changes are not allowed once you have your boarding pass.

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    Once you fully paid for your reservation

    Changes are not allowed if you only made a partial payment.

STEP 1

Select the flights you want to change.

STEP 2

Choose the origin, destination, and desired date.

STEP 3

Select your new flights.

STEP 4

Add the additional services you require.

STEP 5

Complete your payment (change fee, the difference in fare, and/or additional services) and enjoy your trip!

Itinerary change

Important:

• If you make a change to your itinerary on the website, it will apply to all customers included on the reservation.

• When changing the route of your flights, you can't change the country of origin.

Considerations for round trip flights:

• When your outbound flight has already departed, you can only change the time and date of your return flight.

• If you wish to change the origin or destination of one of your flights, remember to make the corresponding changes to the other.

Name change

Keep in Mind

You can change the name on your ticket up to 4 hours before your domestic flight or 72 hours in advance for international flights.

Just go to My Trips, enter your reservation code and last name, then:

  1. Select "Modify your flight"

  2. Click on "Name change"

  3. Pay the applicable fee

Double-check that all your information is accurate when booking. For international flights, your details must match your travel documents exactly.

The service is not available if:

· You purchased your flight with Volaris electronic voucher.

· Your flight has begun, and you did not show up for a segment of it.

· You want to change an adult ticket to a ticket for a minor or for an unaccompanied elderly person.

Cancellations

Cancellations

For bookings made in the last 24 hours, you may request a refund to the original payment method in My Trips.

You will have to enter your reservation code, and the last name registered at the moment of your purchase and click on the Cancel Flight tab.

For any refund, your reservation will need to be seven days away from departure for international flights and 24 hours for domestic flights.

What happens if a flight is canceled?

If a flight is canceled, delayed, or if you miss a connection due to delay or cancellation, you will be rebooked on the next available flight as soon as possible.

information

For more information

Please review the Service Contract for National Air Transportation or the Service Contract for International Air Transport.

Learn more about the fees for flight changes here.