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Change Your Flight

Have your travel plans changed? Here you’ll find all the information you need to modify your flight according to your new travel plans.

Requirements for Changing Your Flight:

Make changes in advance
Request a flight change at least 4 hours before your scheduled departure.

Make changes before check-in
Once you have checked in or received your boarding pass, you will no longer be able to modify your reservation.

Pay your reservation in full
Before requesting a change, make sure your flight reservation has been paid in full.

Follow these steps to change it

Go to My Trips and select the Change Your Flight option.

Enter your reservation details.

Select the flights you want to change.

Choose the origin, destination, and date for your new flight.

Add any additional services you need.

Pay any applicable fees, and you’re all set.
See you on board!

Itinerary Changes

On volaris.com, you can only make itinerary changes for all passengers included in the reservation.

You cannot change the country of origin when modifying your travel route.

Considerations for Round-Trip Flights

  • If the outbound flight has already been used, you can only change the date and time of the return flight.
  • If you want to change the origin or destination of one of the flights, you must make the same change to the other segment of the reservation.

Name Change

You can change the name on your ticket up to 4 hours before departure for domestic flights and 72 hours before departure for international flights.

  1. Go to My Trips and enter your reservation code and last name (available only on our website).
  2. Look for the “Modify Your Flight” option.
  3. Click “Name Change” and pay the applicable fee.

Make sure your information is correct when booking your flight. Remember: for international flights, your information must match your travel documents.

This service is not available if:

  • You purchased your flight with a Volaris electronic voucher.
  • One of your flight segments has already started or you did not show up for it.
  • You want to transfer an adult’s ticket to a minor or to an unaccompanied adult.

Cancellations and Delays

Customer Cancellations

If you made a reservation and would like to cancel it, you can request a refund to your original form of payment through the My Trips section.

You will need to enter your reservation code and the last name provided at the time of purchase, then click the “Cancel Flight” option.

Please note that any refund request must be submitted within the timeframes established in our Cancel Your Reservation Terms and Conditions, as applicable, and must meet all other requirements for the refund to be processed.

Flight Delays

In the event of flight cancellations or delays for reasons beyond the customer’s control, or missed connections due to a delay or cancellation, affected passengers will be accommodated on the next available flights as soon as possible.

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For more information

Please review the Service Contract for National Air Transportation or the Service Contract for International Air Transport.

Learn more about the fees for flight changes here.