OPTIONAL SERVICES

Pet on board

This service allows you to take your pet on board as long as it weighs up to 22 lb (pet + kennel).

 

CONDITIONS:

  • Your pet must be in a fully closed kennel approved for air transportation, which should measure up to 17.5” long x 12” wide x 7.5” high. Your pet should be able to stand and move around.
    o If you’re traveling with a dog, it can be in a soft or rigid kennel (fabric or plastic)
    o If you’re traveling with a cat, the kennel must be rigid
    o In both cases, kennels must comply with the specified measures and requirements
  • The kennel must fit under the seat in front of you. Your pet must not abandon it at any time during the flight. The kennel must be secured before boarding with a cable tie belt, which will be provided at the airport
  • Make sure to present the required documents to transport your pet for both domestic and international flights (vaccination certificate, deworming and health certificate), sign the responsive form at the airport counter, and pay the corresponding fee for this service
         *Vaccination certificate including rabies shot (less than one year from the date the shot was given to the animal and at least 30 days before the flight date)
        * Animal sanitary/health certificate (original and copy), expedited by a veterinarian, with validity for at least 5 days before the departing flight. In case you come back after the 5 days, you must present a new certificate that complies with the validity period.
  • You must go to the Volaris counters, where a Service Agent can check the documents and verify the kennel dimensions before your flight and to sign the responsibility letter

 

RESTRICTIONS:

  • A maximum of two pets on board per flight, one per customer and one per kennel, are allowed
  • If you are traveling with your dog on board, you must travel in a window seat and you won’t be able to choose an emergency exit seat nor a first row seat
  • If you are traveling with a cat on board, you can only travel in the airplane’s last row window seat
  • Animals that are under 4 months or nursing, sick, violent, pregnant females, or traveling with unaccompanied minors are not allowed
  • Oxygen cannot be administered to the pet in case of an emergency
  • Animals that don’t fulfill the requirements for traveling on board must be checked
  • You can purchase this service during your booking process at www.volaris.com, anytime in the Manage Your Booking section, at the airport counters, or by contacting our Call Center:
  • Call Center Numbers

    Mex 01 (55) 1102-8000

    USA 1 855 VOLARIS (8652747)

    GUA 502 2301 3939

    CR 506 4002-7462

    Volaris-El-Salvador-Flag 503 2504-5540

    Nicaragua505 2251-2198

 

Find fees for optional services here 

IMPORTANT

The requirements for entry and documentation of animals are subject to change and may vary by destination. Volaris cannot keep up with all the requirements for traveling with animals, and assumes no responsibility for compliance with regards to this. We suggest contacting your consulate, embassy or government agency for more information to ensure that your pet will comply with all of the requirements of the destination. In case you purchased a round trip, your pet will be subject to requirements for readmission to the country of origin.

 

For more information go to:

- http://www.senasica.gob.mx/?Idioma_2&id=623

- www.cdc.gov/animalimportation/bringinganimaltous.html

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