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Volaris legal information

Please get to know the terms and conditions of our services and products, as well as the transportation contracts and policies of the airline.

Flights operated by Concesionaria Vuela Compañía de Aviación S.A.P.I. de C.V. (Y4)

 

Air Carrier Access Act (Part 382)

Airline Passengers with Disabilities Bill of Rights

Baggage Claim

Cancel your booking - Terms and conditions

Codeshare International Air Transportation Services Agreement

Codeshare Terms and Conditions

Compensation Policy

Contact information for Colombia

Contract of Carriage Domestic

Contract of Carriage International

Customer Service Plan 

Disinsection Notice

Forbidden Material

Groups reduction - advance payment

Mandatory Baggage Revision

More Flexibility Combo Groups

Name change - Terms and conditions

Nondiscrimination based on Disability in Air Travel (Flights to/ from the US)

Passengers' rights

Privacy Collection Statement

Privacy Notice Mexico

Rules for flying in our digital community

Tarmac Delay Plan

Tax receipt information

Terms and conditions altitude by volaris

Terms and conditions Annual Pass

Terms and conditions Baggage Guarantee

Terms and conditions Cielito Limpio

Terms and Conditions of Scheduled Domestic Air Passenger Services

Terms and Conditions of Scheduled International Air Passenger Services

Terms and conditions: Third-Party Payment

Terms and Conditions: Travelling with pets

Terms and conditions: SafetyPay

Terms and conditions: v.club 0

Terms and conditions: v.club with recurring charge

Terms and conditions Volaris backup for baggage domestic flights

Terms and conditions Volaris backup for baggage international flights

Terms and conditions Volaris backup for pets domestic flights

Terms and conditions Volaris backup for pets international flights

Terms and conditions Volaris backup for travel domestic flights

Terms and conditions Volaris backup for travel international flights

Terms and conditions Volaris Commitment Guarantee Monterrey

Terms and conditions Volaris Punctuality Guarantee Monterrey

Terms and conditions Volaris Transparency Guarantee

The Right of Withdrawal and Right to Cancel for Colombia