How can I redeem the guarantee?

You can be certain that we will operate your flight, but in the event that this does not occur, 72 to 48 hours before the departure time we will send an e-mail to the address you registered when making your purchase, with instructions on how to validate the guarantee.

Is there an additional fee for the guarantee?

There is no additional fee and it covers you from the moment you finalize your purchase.

Does the guarantee apply regardless of the purchase date?

Yes, the guarantee applies to all flights between January 19 and February 28, 2022, regardless of the purchase date.

Does the guarantee apply regardless of the payment method that I used for my purchase, even if I paid with electronic credit?

Yes, the guarantee applies regardless of the payment method that you used.

If my flight was canceled and I have not yet received the e-mail to redeem the guarantee, what can I do?

Don't worry, with Volaris your flight is guaranteed. If you haven't received an e-mail to validate the guarantee and your departure is in less than 48 hours, submit a ticket here, and we'll help you.

Is the guarantee valid for reservations with v.club?

Yes, if you bought your flights with a v.club membership, you can validate the guarantee by choosing one of the three options mentioned here.

How is the guarantee applied using my v.pass subscription?

Your flight is also guaranteed with v.pass. If you have a subscription and your flight is canceled, you can change the date and/or time at no additional cost by writing to vpass@volaris.com.

For more information, please see the v.pass terms and conditions.

How is this guarantee applied if I paid for my flights with a Volaris INVEX Credit Card?

With Volaris your flight is guaranteed regardless of the payment method that you chose, so if you made a purchase with your Volaris INVEX Credit Card and your flight is canceled, you can change the date and/or time at no additional cost, and still, keep the baggage allowances you are entitled to.

If you prefer, you can also opt for the electronic credit of 125% or a refund.

Does the guarantee apply if I have a flight with Frontier?

With Volaris your flight is guaranteed, so if you booked with us, whether through volaris.com, our app, or the Call Center, and you have a connection with Frontier, submit a ticket here, and we'll help you to redeem it.

Does the guarantee apply for purchases made on yavas.com?

The guarantee does not apply to packages purchased on yavas.com. In this case, you can contact the YA VAS Call Center directly (+52 55-5898-8598).

The coverage of up to 150% applies exclusively in the event of flight cancellations notified and applied by Volaris from 19 January until 28 February 2022, provided that the cancellations were due to causes attributable and attributable to Volaris.

The coverage consists of an electronic credit for 125% of the value of the passenger's purchase plus an additional 25%; the additional 25% will only be applicable if the passenger chooses to be granted an electronic credit for a value of 125% of his/her purchase as a method of protection. For such purposes, the customer will receive an initial e-mail from Volaris in which he/she will receive an electronic credit for a value of 125% of his/her purchase, which will be sent within a maximum period of 72 hours from the date of notification of the cancellation by Volaris. Subsequently, Volaris will send you a second email, through which you will receive an electronic credit for the remaining 25%, which will be sent within 72 hours after the customer has chosen the electronic credit as a method of protection. This protection will not apply if the customer chooses either a change of itinerary or a refund to the original form of payment as a method of protection.

This 150% already includes the minimum 25% compensation required by law. The electronic credit of up to 150% is valid for domestic and international flights.

The electronic credit applies to the payment of the Airfare, the taxes generated by it, the Airport Use Fee, and additional services, published on volaris.com at the time of purchase, is personal and non-transferable, it is not negotiable, exchangeable, refundable nor can it be cashed in.

If the airfare is greater than the amount of the electronic credit, the passenger must cover the difference at their own expense; likewise, if the amount of the airfare is less than the amount of the electronic credit, the remainder cannot be collected in cash, however, it can be used to pay for a new reservation. Validity of 180 days to purchase from the date of issue and 12 months to travel. It cannot be accumulated with other promotions or other e-credits, so only one e-credit can be used at a time per reservation. Once the electronic credit has been used, the air transport service contracted cannot be canceled, nor can the electronic credit or name change be requested to be refunded or reimbursed.

If the electronic credit is not accepted as compensation, the passenger may choose between a change in the time and/or date of their flight at no additional cost in the My Trips section at www.volaris.com or a refund by calling the Volaris Call Center and dialing option 6. The change does not apply to route changes and is subject to availability.

The aforementioned compensation options are granted as and form part of the compensation provided for by law in the event of cancellation attributable to Volaris, and are therefore not added to the latter. For further information, please refer to the Domestic Air Transport Service Agreement, or the International Air Transport Service Contract, depending on the flight route.