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Volaris legal information

Please get to know the terms and conditions of our services and products, as well as the transportation contracts and policies of the airline.

Flights operated by Concesionaria Vuela Compañía de Aviación S.A.P.I. de C.V. (Y4)

 

Privacy Notice Mexico

Baggage Claim

Passengers' rights

Tarmac Delay Plan

Customer Service Plan 

Terms and conditions: Volaris Punctuality Guarantee Monterrey

Terms and conditions: Volaris Commitment Guarantee Monterrey

Terms and conditions: Volaris Transparency Guarantee

Contract of Carriage (domestic)

Contract of Carriage (international)

Terms and Conditions of Scheduled International Air Passenger Services

Terms and Conditions of Scheduled Domestic Air Passenger Services

Compensation Policy

Contact information for Colombia

Tax receipt information

Forbidden Material

Mandatory Baggage Revision

More Flexibility Combo Groups

Groups reduction - advance payment

Terms and conditions: Baggage Guarantee

Privacy Collection Statement

Disinsection Notice

Terms and conditions: Third-Party Payment

Terms and conditions: SafetyPay 

Terms and conditions: v.club 0

Terms and conditions: v.club with recurring charge

The Right of Withdrawal and Right to Cancel for Colombia

Codeshare International Air Transportation Services Agreement

Codeshare Terms and Conditions

Nondiscrimination based on Disability In Air Travel (Flights to/ from the US)

Canceling your booking - Terms and conditions

Terms and Conditions Travelling with pets

Air Carrier Access Act (Part 382)

Airline Passengers with Disabilities Bill of Rights

Rules for flying in our digital community

Terms and conditions: Annual Pass

Terms and conditions: #CielitoLimpio

Flights operated by Vuela Aviación S.A. (Q6)

 

Privacy Notice Costa Rica

Baggage Claim

Customer Service Plan

Tarmac Delay Plan

Terms and conditions: Volaris Commitment Guarantee

Terms and conditions: Volaris Transparency Guarantee

Contract of carriage domestic and international

Terms and Conditions of Air Passenger Service Central America

Compensation Policy Central America

Terms and conditions: Baggage Guarantee

Terms and conditions: v.club 0

Terms and conditions: v.club with recurring charge

The Right of Withdrawal and Right to Cancel for Colombia 

Air Carrier Access Act (Part 382)

Airline Passengers with Disabilities Bill of Rights

Rules for flying in our digital community

Nondiscrimination based on Disability In Air Travel (Flights to/ from the US)

Terms and conditions: Annual Pass

Terms and conditions: #CielitoLimpio

Flights operated by Vuela El Salvador, S.A. de C.V. (N3)

 

Privacy notice El Salvador

Passenger air transportation agreement

Tarmac delay plan

Terms and conditions international transportation

CCPA Privacy Policy

Customer service plan

Terms and conditions: Volaris Commitment Guarantee

Volaris transparency guarantee

Baggage guarantee

Baggage claim form

Compensation policy

v.club terms and conditions

Airline Passengers with Disabilities Bill of Rights

Rules for flying in our digital community

Air Carrier Access Act (Part 382)

Nondiscrimination based on Disability In Air Travel (Flights to/ from the US)

Terms and conditions: Annual Pass

Terms and conditions: #CielitoLimpio