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altitude

The loyalty program that simply works is here! Fly – Earn – Enjoy

Your flights have just reached a new altitude

Every flight brings you closer to new adventures: earn points you can use to fly again or treat yourself to goodies that make your trip even better.

Fly

Sign up completely free:

  1. Log in to our homepage.
  2. Accept the altitude’s terms and conditions.
  3. Book your flight and just like that, you’ll be part of Volaris’ new loyalty program.

Earn

Every purchase earns you points—remember to log in before booking your flights.

Enjoy

Use your points:

  • No blackouts
  • Pay partially if you want
  • For flights or extra services

How many points do I earn for my flights?

Earn 10 points for every $20 MXN you spend through our sales channels.

Shopping in another currency? No worries — you’ll still earn 10 points for every $1 USD.

Ready to start your journey up?

Log in now, book your flight, and take your travel experience to new heights.

Got questions? We’ve got answers

Signing up

How do I sign up for altitude, Volaris’ new loyalty program?

It’s super easy! If you already have a Volaris account, just:

1. Log in at volaris.com.

2. Complete your information and accept the terms, conditions, and privacy notice.

3. Confirm you’re not a robot.

That’s it! Now your flights will take you even higher.

 

What’s the minimum age to join?

You must be at least 18 years old to enroll in the program.

Earning points

How do I earn points?

You earn points every time you purchase flights or additional services on volaris.com.

Please note: taxes, airport fees, and government charges do not earn points.

 

Which payment methods don’t earn points?

You won’t earn points if you pay with:

• PayPal
• Cash
• INVEX Wallet
• Electronic vouchers
• Payment codes
• Points

 

When will my points show up in my account?

Your points will appear in your account within 48 hours after your outbound flight.

 

What are the limits for earning points?

• Daily: up to 50,000 points
• Monthly: up to 250,000 points
• Per transaction: up to 50,000 points

Redeeming my points

Where can I use my points?

Points can be redeemed only on our official website, volaris.com, or in My Trips.

Please note: points cannot be redeemed through the app or travel agencies.

 

How do I use my points to pay for a flight or service?

1. Log in at volaris.com.

2. Choose your flight or service.

3. Select “Points” as your payment method.

4. If you don’t have enough points, pay the remaining balance with your card.

 

Can I pay for an entire flight with points?

Yes — as long as you have enough points. If not, you can combine your points with a card payment.

Note: points cannot be used to pay for taxes, airport fees, or government charges.

 

Is there a minimum number of points required to redeem them?

Yes — points can be redeemed in multiples of 10.

 

What are the limits for earning points?

• Daily: up to 50,000 points
• Monthly: up to 250,000 points
• Per transaction: up to 50,000 points

Cancellations and refunds

If I cancel a flight paid with points, do I get a refund?

Yes — if you meet the conditions (for example, cancel within 24 hours of purchase), your points will be refunded to your account within 10 business days.

Please note: points are not refundable as cash.

Points expiration

Do points expire?

Your points never expire, as long as you earn points at least once within two years of your last accumulation.

Terms and conditions

For more details, please check the terms and conditions.