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altitude

The loyalty program that simply works is here! Fly – Earn – Enjoy

Your flights have just reached a new altitude

Every flight brings you closer to new adventures: earn points you can use to fly again or treat yourself to goodies that make your trip even better.

Fly

Join for free in just a few simple steps:

  1. Log in to our homepage.
  2. Accept altitude’s terms and conditions.
  3. Book your flight—and you're all set!

Earn

Every purchase earns you points! Just remember to log in before booking to make the most of your rewards.

Enjoy

  • No blackout dates
  • Use points for full or partial payment
  • Redeem on flights or extras

How many points do I earn for my flights?

Earn 10 points for every $20 MXN you spend through our sales channels.

Shopping in another currency? No worries — you’ll still earn 10 points for every $1 USD.

Ready to start your journey up?

Log in now, book your flight, and elevate your travel experience.

Got questions? We’ve got answers

Signing up

How do I sign up for altitude, Volaris’ new loyalty program?

It’s super easy! If you already have a Volaris account, just:

1. Log in at volaris.com.

2. Complete your profile and accept the terms and privacy notice.

3. Once done, you’re officially part of Altitude—ready to earn points!

 

Who can join?

Members must be at least 18 years old.

Earning points

How do I earn points?

You earn points every time you purchase flights or additional services on volaris.com.

Please note: taxes, airport fees, and government charges do not earn points.

 

Which payment methods don’t earn points?

• PayPal
• Cash
• INVEX Wallet
• Electronic vouchers
• Payment codes
• Points

 

When will my points show up in my account?

Your points will appear in your account within 48 hours after your outbound flight.

Redeeming my points

Where can I redeem my points?

Only on volaris.com or in My Trips.

Not available via the app or travel agencies.

 

Can I use points plus cash?

Absolutely! Choose “Points” at checkout. If you don’t have enough, pay the difference using your card.

Note: points cannot be applied to taxes, fees, or government charges.

 

Can I pay for an entire flight with points?

Yes — as long as you have enough points. If not, you can combine your points with a card payment.

Note: points cannot be used to pay for taxes, airport fees, or government charges.

 

Is there a minimum redemption?

Yes, points are redeemable in multiples of 10.

Cancellations and refunds

What happens if I cancel a points booking?

If you cancel within the allowed window (e.g., within 24 hours), your points will be returned to your account, usually within 10 business days.

Points are non-refundable as cash.

Points expiration

Do points expire?

Your points will never expire, as long as you earn points at least once within two years of your last activity.

Terms and conditions

For more details, please check the terms and conditions.