Boarding process

What should I do before boarding a plane?

We recommend doing Web or Mobile Check-in from the comfort of your home so that your check-in process will be quicker when you arrive at the airport.

Anticipate your arrival at the airport

When you arrive at the airport, you must check in your baggage at least 2 hours before domestic flights and 3 hours before international flights. In order to avoid any issues, review the weight specifications for your checked baggage.

To save time, remember that you can get your boarding pass at home from our website between 72 hours and 1 hour before the departure time for domestic flights. For an international flight, you can do this between 24 hours and 1 hour before the departure time.

ROW #1

Customers with boarding pass and baggage

(Bag Drop)

ROW #2

Customers without boarding pass

 (Check-in + Bag Drop)

ROW #3

Customers with special services

(Check-in + Special Services)

Step 1

Before going to the airport, do not forget to take your Official Identification (valid passport and Visa for international flights) and your reservation code.

Step 2

When you arrive at the terminal at the airport, go to the Volaris counter with your personal documents, your reservation code and, if you already have it printed, your boarding pass.

Step 3

To get to the last waiting room you will pass the Security Filter with a metal detector and check your hand Baggage with X-ray machine. Place the metal items in your suitcase or in the trays to pass the filter.

Step 4

Check your boarding pass for the gate your flight departs from. You must be in the waiting area at least 45 minutes prior to boarding for domestic flights and one hour for international flights.

Step 5

Follow the instructions given by the customer service agents to make your boarding process smoother and consult your boarding zone and seat number on your boarding pass. When boarding begins, form an orderly line and have your boarding pass and identification ready to present at the entrance.

Step 6

Once inside the plane, locate your assigned seat and place your carry-on baggage in the overhead compartments of the cabin. Take your seat, buckle your seatbelt, pay attention to the safety instructions... and enjoy your flight with Volaris!


· Electronic devices, valuable items, medications, and important documents should go in your carry-on baggage.

· For airport security reasons, liquids and/or gels exceeding 3 oz (100 ml) are not permitted in your carry-on baggage.

· Remember that once you checked your baggage at the counter, you will no longer be able to place any items inside it that security does not allow through.