Each passenger can travel with:
• 1 personal item measuring a maximum of 14 x 18 x 8 in
• 1 carry-on bag measuring a maximum of 22 x 16 x 10 in
• 1 checked bag weighing a maximum of 55 lbs and measuring a maximum of 62 linear in (length + width + height)
Bags weighing more than 100 lbs are not accepted as checked baggage.
You may add checked baggage or an extra carry-on bag when booking your flights or in My trips for an additional fee.
For more information, please read our baggage policy.
Changes and cancellations
If you want to change or cancel your booking, please take into account:
If you wish to change any of the names on your Customers list, please keep in mind that:
You can make changes up to four hours before the departure of the flight.
You must make the changes before check-in and pay the corresponding fee.
Once you have a group quote, and if the fare is still available, you can add up to 9 additional Customers using the same quote. To add 10 or more new Customers, you will have to request a new quote.
You can make the necessary adjustments to your group quote by contacting our Call Center so long as you have not made full or partial payment. Once the group has been confirmed, no reductions or cancellations are permitted.
Remember that if you have already made a partial payment or paid the full amount for your group, there are no cancellations nor reimbursements.
If you have already paid for your reservation and want to make an itinerary change, you only have to pay the difference in fares at the time of your request for the first change. You can do it by contacting our Call Center.
Subsequent changes will incur an additional fee plus the difference in fares. Check our Additional Services Fees to see the cost of the change.
If the change is not requested at least four hours before the departure of the flight, the tickets and their fare values will be forfeited.
The invoice will be available once the group trip has been paid in full. To get it, you must go to the Volaris billing website for flights departing from Mexico or the United States. Remember to request it within the four days following your payment. The invoice will no longer be available if it is not requested within that time period.
In the case of Costa Rica, the payment receipt issued by the website is sufficient for tax purposes.