Electronic voucher user guide


If your travel plans changed and you have electronic voucher, here you will find a practical guide on how to redeem it and reschedule your flights.

Validity period

The electronic voucher must be valid.

Note: the validity period starts once you receive a notification of your electronic voucher by email.


The passenger's name must be identical to the name of the individual the electronic voucher was issued to.

Individual use

The electronic voucher is for individual use and it does not apply for bookings with more than one passenger.

Keep in mind

With your electronic voucher you can pay for:

The base fare of your flight


Additional services

Important: Review the terms and conditions of your electronic voucher before using it. In some cases, the validity and the services it covers may change.

Restriction: name or itinerary changes are not allowed on reservations paid with an electronic voucher.

Follow these simple steps to use it: