Electronic credit user guide

Information

If your travel plans changed and you have electronic credit, here you will find a practical guide on how to redeem it and reschedule your flights.

Validity period

The electronic credit must be valid.

Note: the validity period starts once you receive a notification of your electronic credit by email.

Name

The passenger's name must be identical to the name of the individual the electronic credit was issued to.

Individual use

The electronic credit is for individual use and it does not apply for bookings with more than one passenger.

Keep in mind

With your electronic credit you can pay for:

The base fare of your flight

Taxes

Additional services

Important: Review the terms and conditions of your electronic credit before using it. In some cases, the validity and the services it covers may change.

Restriction: name or itinerary changes are not allowed on reservations paid with an electronic credit.

Follow these simple steps to use it:

steps

FAQs