If your travel plans changed and you have electronic credit, here you will find a practical guide on how to redeem it and reschedule your flights.
The electronic credit must be valid.
Note: the validity period starts once you receive a notification of your electronic credit by email.
The passenger's name must be identical to the name of the individual the electronic credit was issued to.
The electronic credit is for individual use and it does not apply for bookings with more than one passenger.
With your electronic credit you can pay for:
The base fare of your flight
Important: Review the terms and conditions of your electronic credit before using it. In some cases, the validity and the services it covers may change.
Restriction: name or itinerary changes are not allowed on reservations paid with an electronic credit.
Follow these simple steps to use it:
Can I use my electronic credit to book a flight for another person?
Remember that electronic credits cannot be transferred.
Can I use my electronic credit more than once?
You can review the conditions of use in the email that we sent you with the information and number of your electronic credit.
Can I use more than one electronic credit in a single booking?
Keep in mind that electronic credits do not accumulate and only one electronic credit may be applied per booking.
Does my electronic credit apply to pay for flight changes or additional services after the booking?
Check the terms and conditions of your electronic credit to learn what services it covers.
I was given electronic credits for each passenger. To make another booking, should I make the booking separately to enter each code or can I do them together?
Yes, you have to make a separate booking for each passenger, since you can only redeem one credit in each booking.
How long is the electronic credit valid?
You can find the validity information on the terms and conditions of your electronic credit. Check the email that we sent you when it was issued.
Can the validity period be extended?
It is not possible to extend the validity period of electronic credits.
What can I do if I have not yet received my electronic credit?
If you opted for an electronic credit as compensation and you have not received it yet, please write to us through our official contact channels to follow up on your case.
How much electronic credit do I have?
You can see the amount in the email we sent you with your electronic credit number.
If I use only part of my electronic credit, where can I see the remaining balance?
Some credits are valid for multiple transactions. In that case, you can see the remaining balance when you book a new flight by selecting the option to pay with electronic credit and entering your credit number.
To know if your credit is valid for multiple transactions, review its terms and conditions.
What can I do if the website does not allow me to pay with the electronic credit?
For the electronic credit to be valid, please verify that:
• The electronic credit is within the validity period
• The name of the passenger is the same as the name that the electronic credit was issued with
• The currency of your credit matches the one that you selected for your new purchase
• You are booking a flight for one passenger only, as electronic credits are not valid to pay for a reservation with two or more passengers
If your information is correct and yet you can't redeem it, contact us to follow up on your case.
What happens if the amount of my electronic credit is not enough to pay the total amount of my booking?
In that case, you must pay the remaining amount with a credit or debit card.
How are the benefits from my Volaris INVEX Credit Card applied when paying with electronic credit?
To access the benefits of your Volaris INVEX Credit Card, you must pay at least 50% of the total amount of your booking with your card.
Does my electronic credit apply to purchases with v.club?
Yes, you just need to log into your v.club account to book your flight and choose electronic credit as the payment option in the payment step.
The name registered in your v.club account must match the name for which the electronic credit was issued.