If your travel plans changed and you have electronic voucher, here you will find a practical guide on how to redeem it and reschedule your flights.
The electronic voucher must be valid.
Note: the validity period starts once you receive a notification of your electronic voucher by email.
The passenger's name must be identical to the name of the individual the electronic voucher was issued to.
The electronic voucher is for individual use and it does not apply for bookings with more than one passenger.
With your electronic voucher you can pay for:
The base fare of your flight
Important: Review the terms and conditions of your electronic voucher before using it. In some cases, the validity and the services it covers may change.
Restriction: name or itinerary changes are not allowed on reservations paid with an electronic voucher.
Follow these simple steps to use it:
Can I use my electronic voucher to book a flight for another person?
Remember that electronic voucher cannot be transferred.
Can I use my electronic voucher more than once?
You can review the conditions of use in the email that we sent you with the information and number of your electronic voucher.
Can I use more than one electronic voucher in a single booking?
Keep in mind that electronic voucher do not accumulate and only one electronic voucher may be applied per booking.
Does my electronic voucher apply to pay for flight changes or additional services after the booking?
Check the terms and conditions of your electronic voucher to learn what services it covers.
I was given electronic voucher for each passenger. To make another booking, should I make the booking separately to enter each code or can I do them together?
Yes, you have to make a separate booking for each passenger, since you can only redeem one voucher in each booking.
How long is the electronic voucher valid?
You can find the validity information on the terms and conditions of your electronic voucher. Check the email that we sent you when it was issued.
Can the validity period be extended?
It is not possible to extend the validity period of electronic voucher.
What can I do if I have not yet received my electronic voucher?
If you opted for an electronic voucher as compensation and you have not received it yet, please write to us through our official contact channels to follow up on your case.
How much electronic voucher do I have?
You can see the amount in the email we sent you with your electronic voucher number.
If I use only part of my electronic voucher, where can I see the remaining balance?
Some vouchers are valid for multiple transactions. In that case, you can see the remaining balance when you book a new flight by selecting the option to pay with electronic voucher and entering your voucher number.
To know if your voucher is valid for multiple transactions, review its terms and conditions.
What can I do if the website does not allow me to pay with the electronic voucher?
For the electronic voucher to be valid, please verify that:
• The electronic voucher is within the validity period
• The name of the passenger is the same as the name that the electronic voucher was issued with
• The currency of your voucher matches the one that you selected for your new purchase
• You are booking a flight for one passenger only, as electronic vouchers are not valid to pay for a reservation with two or more passengers
If your information is correct and yet you can't redeem it, contact us to follow up on your case.
What happens if the amount of my electronic voucher is not enough to pay the total amount of my booking?
In that case, you must pay the remaining amount with a credit or debit card.
How are the benefits from my Volaris INVEX Credit Card applied when paying with electronic voucher?
To access the benefits of your Volaris INVEX Credit Card, you must pay at least 50% of the total amount of your booking with your card.
Does my electronic voucher apply to purchases with v.club?
Yes, you just need to log into your v.club account to book your flight and choose electronic voucher as the payment option in the payment step.
The name registered in your v.club account must match the name for which the electronic voucher was issued.