Service Animals
Can I take a Service Animal on board?
Volaris allows service dogs and cats on board, free of charge, on all its flights, as long as they meet the following requirements:
Travel with Emotional and psychiatric support animals
People with visual impairment
Have the right to travel with a guide dog or service animal without additional charge, and will be located in a seat in Row 1, subject to availability.
Emotional and psychiatric support animals
Will be accepted in the cabin with the passenger, with no additional charge, provided that the passenger presents recent documentation (maximum of one year from the date of the flight) from a medical professional specialized in mental health (e.g. psychiatrist, psychologist, or the doctor treating the passenger with an emotional, intellectual or psychological disability) indicating that the person is under professional care and requires the animal to travel in the airplane.
If the passenger does not comply with the previous requirements, the support animal will be transported as a pet in the cabin along with the passenger with the disability, and will be susceptible to the corresponding charge of the dealer or air transport permitted.
Recommendations
If you are traveling with a service animal or emotional support, consider these recommendations for your flight.
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A traveler will need a companion if he has difficulty attending safety instructions, or requires continuous attention.
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In most airports you’ll find screens with information on flights’ departures and arrivals. They are usually located at the counters and waiting areas.
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If you require special assistance, please let us know with anticipation so we can provide a better service for you.
