Take your best friend with you
If your pet and carrier weigh up to a maximum of 10 kg (22 lb) combined, you may take your pet with you inside the cabin as an onboard pet. If your pet and carrier weigh up to a maximum of 45 kg (100 lb) combined, you will need to take your pet as a checked-in pet.
If traveling with a dog, the carrier may be soft (made of fabric) or sturdy (made of plastic). If traveling with a cat, it must be sturdy (plastic). In both cases, it must comply with measurements and requirements.
Position on board
The carrier must be placed below the seat in front of you, fastened by a plastic clamp to be provided to you at the airport. Your pet cannot leave the carrier during the flight.
The carrier must not weigh more than 45 kg (100 lb), including your pet and the carrier combined. Keep in mind that your pet must be able to freely spin around on its axis and stand up on its four paws inside the carrier.
The carrier must measure a total maximum of 158 cm, have a sturdy structure, and be clean, waterproof, well ventilated, wheel-free, and free of objects that can hurt your pet, be scratch-proof, with an anti-escape closure, and it must have handles for carrying.
Identification and contact information
The carrier must be labeled with your contact information (name, phone number and address) and the pet’s identification information (name, age and sex).
Leakproof containers may be placed inside the carrier with pet food and water (provided by the passenger), as necessary for the trip. The carrier must contain absorbent material or kitty litter and odor neutralizers.
a) Only dogs and cats are allowed.
b) Pets younger than 4 months, or those that are breastfeeding, sick, dead, violent, or pregnant females are not accepted.
c) Make sure to book the Travel with Your Pet service in advance, since there is a limit of 7 checked-in pets and 2 traveling onboard per flight.
d) You may take one single animal per carrier.
e) Do not have your pet undergo surgical procedures within 5 days before the flight.
For your pet’s safety, you cannot travel with an Onboard Pet or Checked-In Pet if your dog or cat belongs to the brachycephalic breed. These animals have the appearance of an excessively short snout, are flat-faced, and have a proportionally very wide head.
These types of breeds tend to have hereditary breathing problems and are at a higher risk of suffering heat strokes and respiratory disorders when they are exposed to stress or extreme heat.
Dogs not permitted: Affenpinscher, American Staffordshire Terrier, Boston Terrier Boxer, Bulldog, Cane Corso, Cavalier King Charles, Chihuahua (Apple Head), Chow Chow, Dogue de Bordeaux, English Toy Spaniel, Griffon Bruxellois, Japanese Chin, Lhasa Apso, Maltese, Mastiff, Pekingese, Pitbull, Presa Canario, Pug (all breeds), Shar Pei, Shih Tzu, Tibetan Spaniel, and Staffordshire Bull Terrier.
Cats not permitted: Burmese, Exotic Shorthair, Himalayan, and Persian.
Dogs of breeds considered dangerous or aggressive may only travel as Checked-In Pets: Akita Inu, Doberman, Fila Brasileiro, Anatolian Sheppard, Rottweiler, Japanese Tosa.
Keep your pet well fed and hydrated
Feed and give water to your pet about four hours before the flight.
Have your pet get used to its cage
Allow your pet to get used to the cage days before traveling.
Carry a toy or garment
Put an object that is familiar to your pet in the cage so that it can travel more relaxed.
Keep the cage clean
Place absorbent material or sanitary stones in the cage.
Don't sedate your pet
Doing so may increase the risk of suffering cardiac or respiratory problems during the flight on some animals, in accordance with the American Veterinary Medical Association (AVMA) and the norms of the International Air Transport Association (IATA).
How long beforehand should I arrive at the airport?
For domestic flights (Mexico), you must arrive at the airport at least two hours before your flight’s departure, and for international flights, at least three hours before.
The customer service advisor will verify the following documents.
Want to know more?
For more information about official provisions regarding traveling with pets, consult the following links:
How can I add this service to my reservation?
You can add the service during the purchase process, in My Trips, from our app, at airport counters or by calling our Call Center.
The fee for this service is listed under Additional Services Fees.