Fly with your best friend

We know that there are pets that become part of the family, so in this space, you will find important information, recommendations, requirements, and safety measures to travel with your faithful companion.

Safety for you and your pet

Our priority is the well-being of all our Clients and their pets, so we recommend that you check the breed restrictions before your trip to avoid any inconvenience.

Add the pet service

When booking, on the step of choosing your seat, look for the option “Travel with your pet” and select the desired option: on board or checked.

You can also do this later in My Trips.

On board

Fill out the onboard pet form and speed up your passage through the counters.

Container type and size

The container to transport your dog or cat on board can be made of fabric, rigid plastic, or bubble. It must comply with the specified measurements: a maximum of 44 cm long, 30 cm wide, and 19 cm high (17.5 x 12 x 7.5 inches).

Your pet must be able to move within the carrier and weigh up to 26 lb between the container and your pet.

Inside the aircraft

The container must be placed under the seat before you, and the rest of your belongings must be in the overhead bin.

Pets in a stroller

If you travel with a stroller for your pet, it will be charged as additional baggage. The fee will depend on the stroller's size and whether it's considered carry-on or checked baggage.

If checked, you can pick it up at the baggage claim area or the aircraft door, depending on what the customer service agent tells you.

Alternatively, you can replace the baggage included in your reservation (carry-on or checked baggage) with the stroller at no extra cost, as long as it meets the required dimensions.

Checked

The combined weight of your pet and the container must not exceed 45 kg (100 lb).

Characteristics

It must be rigid, clean, waterproof, well-ventilated, without wheels, and free of objects that could hurt your pet. It must also be scratch-proof, have an anti-escape closure, and have handles to lift it. 

Measurements

Length: should be equivalent to the length of the animal from the tip of the nose to the base of the tail, plus a quarter of that length.

Width: should be equivalent to twice the width of the animal (the widest part of the animal should be taken as a reference).

Height: should be equivalent to the height of the standing animal, from the tip of the head or from the tip of the ears to the ground.

Identification and Contact Information

The carrier must contain your contact information (name, phone, and address) and pet identification (name, age, and sex).

Note: If your pet is traveling documented, it is important that you pick it up as soon as possible at the baggage claim belts upon arrival of your flight.

At Volaris, we strive to care for pets with the same dedication we give to our customers. We understand that long trips can be challenging and, in some cases, stressful for pets. That's why, before planning your flight, we recommend considering whether your pet must join you on this journey.

Full belly, happy heart

Feed and give water to your pet four hours before the flight.

Set up the container

Let your pet get used to the container a few days before traveling, and place absorbent material or sanitary stones to keep it clean.

Don't sedate your pet

Doing so increases the risk of some animals suffering cardiac or respiratory problems during the flight, according to the American Veterinary Medical Association (AVMA) and International Air Transport Association (IATA) regulations.