Meet Vane, the Volaris chatbot

Hi! I'm Vane, your virtual assistant

I'm Vane, Volaris' star chatbot. I'm trained to answer your questions and much more! What's even better is that you can write to me anytime, anywhere. No need to worry before your trip, I can quickly help you straight away with all the important things you need to know to prepare for your flight.

I'm very intelligent and learn more every day. If there's something I don't know how to do, I'll let you know, and only in that case, I'll put you in contact with one of my human colleagues.

Meet

Let me quickly tell you what you need to know about me

I can help you..

■ Check in and get your boarding pass for domestic flights (in Mexico)

■ Check the status of a flight

■ Find your reservation code

■ Get a quote for a flight

■ Find general information for your trip

■ Answer your questions about our policies and additional services

 

Did you know...

I never sleep! I'm available to answer you immediately, 24 hours a day, 365 days a year.

How can you get in contact with me?

1. Start a conversation with the Volaris account on WhatsApp or Facebook Messenger.

2. Choose the language you want to use.

3. Select one of the options from the start menu (respond with the option number).

4. Follow the flow until you find the information you need.

You can also send me short, easy phrases like:

■ Traveling with my pet
■ Baggage allowance
■ Change my flight
■ Name change
■ Payment options

If you ask me something and I don't respond, try to ask the question differently or select one of the menu options.

I also recommend that you go over the list of tips for how to best interact with me.

Where can you find me?

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Chat with me now, and don't forget to save the number +52 55 5898 8599 in your contacts.

Tips for how to best interact with me

■ Choose one of the menu options I give you.

■ Enter the number for the option that you chose.

■ Write the keywords for what you're looking for.

■ Don't write long texts since these types of messages can confuse me.

■ I'm not trained to recognize voice notes, images, videos, emojis, stickers, and documents yet.

■ Wait for my response before writing something else.

■ Don't worry! I have every intention of helping you, and if I'm unable to do that with a certain topic then I'll pass you along to a human agent.

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