If your pet weighs a maximum of 22 lb (10 kg), including the cage, you may carry it as Pet On Board. Otherwise, your pet will have to travel as Pet In Belly.
Measurements of the cage
Carry your pet in a cage approved for air transport, completely enclosed and measuring a maximum length of 17.5 in (44 cm), width of 12 in (30 cm) and height of 7.5 in (19 cm). Your pet must have mobility inside the cage.
Type of Cage
If you carry a dog, the cage may be soft (cloth) or rigid (plastic). If you carry a cat, it must be rigid (plastic). In both cases, it must comply with the permitted dimensions.
Place on board
The cage must go under the seat in front of you safeguarded with a zip tie that we will provide you at the airport. Your pet can't leave it during the flight.
The weight between your pet and the cage must not exceed 100 lb (45 kg). Consider that your pet should be able to turn freely around its axis, inside it.
Size and conditions of the cage
The cage must measure a maximum of 62 in (158 cm) total, with a rigid structure and scratchproof surface. It also must be clean, waterproof, well-ventilated, free from objects that may harm your pet, and equipped with handles for lifting.
You must label the cage with your contact information and identification of the pet.
You can place spill-proof containers with food and water (provided by the customer) in the cage. The cage should contain absorbent materials or sanitary stones and neutralizer of aromas.
a) Only dogs and cats are permitted.
b) Pets under 4 months or in lactation, sick, dead, violent or pregnant females are not accepted.
c) There is a limit of 7 checked pets and 2 pets traveling on board per flight.
d) You can carry only one animal per cage.
e) Pets subjected to surgical procedures within 5 days before the flight cannot travel either.
f) The emotional support animals must wear a collar and leash or harness.
For its own safety, your pet won´t be able to travel if it belongs to a brachycephalic breed, animals with an excessively shortened or flattened snout and with a proportionally wide head.
These breeds usually encounter hereditary respiratory problems and run a great risk of suffering heatstroke and respiratory disorders when exposed to stress or extreme heat.
Dogs that are not permitted: Affenpinscher, American Staffordshire Terrier, Boston Terrier Boxer, Bulldog, Cane Corso, Cavalier King Charles, Chihuahua (apple shaped head), Chow Chow, Dogue de Bordeaux, English Toy Spaniel, Brussels Griffon, Japanese Chin, Lhasa Apso, Maltese, Mastiff, Pekinese, Pit Bull, Presa Canario, Pug (all breeds), Sharpei, Shih Tzu, Tibetan Spaniel and Staffordshire Bull terrier.
Cats not permitted: Burmese, Exotic Shorthair, Himalayan, and Persian.
Dogs considered aggressive or dangerous may only travel as a Pet In Belly: Akita Inu, American Bully, Bull Mastiff, Bull Terrier, Doberman, Ca de Bou, Brazilian Mastiff, Neapolitan Mastiff, Belgian Shepherd, Anatolian Shepherd, American Pitbull Terrier, and Tosa Inu.
Keep your pet well fed and hydrated
Feed and give water to your pet about four hours before the flight.
Have your pet get used to its cage
Allow your pet to get used to the cage days before traveling.
Carry a toy or garment
Put an object that is familiar to your pet in the cage so that it can travel more relaxed.
Keep the cage clean
Place absorbent material or sanitary stones in the cage.
Don't sedate your pet
Doing so may increase the risk of suffering cardiac or respiratory problems during the flight on some animals, in accordance with the American Veterinary Medical Association (AVMA) and the norms of the International Air Transport Association (IATA).
How early do I have to be at the airport?
It is necessary that you arrive at the airport in advance so that the customer service agent can carry out an assessment that your pet complies with the requirements. Once you´re at the counter, you will have to:
Do you want to know more?
For more information about official provisions for traveling with pets, please visit:
How can I add this service to my reservation?
You can add the service during the purchase process, in My Trips, from our app, at airport counters or by calling our Call Center.
The fee for this service is listed under Additional Services Fees.