Volaris Is With You is a service intended to assist seniors (age 60 +) in their check-in at the departure airport, while boarding, during the flight, and until they reach their destination.
Upon arrival at the airport check-in counter, the senior or their companion must provide their details (name, phone number, address, and an official identification) and the contact details of the person who will receive the senior at the destination airport. They must declare, under penalty of perjury, whether the senior is fit to travel unaccompanied or not, and they must exonerate Volaris from any responsibility regarding their state of health.
For an additional fee, you can acquire this service at the Customers' step during your purchase process at volaris.com, through our Call Center, in My trips, in the Volaris app, or at the airport counters (subject to availability).
· It does not include transportation to/from the airport.
· If you require a wheelchair, you can request it when purchasing your flights, at the counter before your flight or through our Call Center.
· For information on the price of the service, please refer to additional services fees.
· The price for this service is per customer, per flight, and is not transferable.