With Volaris you can #FlySure & more clean 

With new biosecurity measures, you can #FlySure

We understand that a lot has changed, and we are also adapting so that you feel safer while traveling. We have enhanced our biosecurity and health measures at every stage of your journey.

The countries where we operate have put COVID-19 health controls in place, so don’t forget to check the entry and travel requirements before your flight.

If you are traveling to the US, COVID-19 rapid and affordable tests are available at the airport. Learn more here.

Check-in

■ The use of face masks is obligatory during the entire travel process. Face masks with valves are not permitted.

■ The only customers exempted that may travel without the use of face mask are:

1. Children under the age of 2 years

2. Persons with disabilities who cannot wear a mask or cannot safely wear a mask, because of the disability as defined by the Americans with Disabilities Act (providing medical documentation by a licensed medical provider)

■ Bear in mind that some airports only allow entry to the terminal building to people that have a boarding pass.

■ Add the services you need, such as carry-on or checked baggage, and check-in in My Trips or our app, to have your boarding pass with you on your cell phone and speed up your journey.

■ The airport staff will check your temperature before entering the terminal¡ or at the security checkpoints.

Scan

Cleaning

At the counters

■ We are constantly cleaning all surfaces and our work area with industrial-grade disinfectants.

■ We maintain a safe distance in all lines, following the signs and markings at the airport.

■ All our staff wears masks, gloves, and face shields or protective glasses. 

Safety

While boarding

■ We implemented personal scans of boarding passes, avoiding contact.

■ We board the aircraft in groups of no more than 30 people, and we respect safe distances.

On the aircraft

flight

Our crew

■ All our crew wears masks, gloves and face shields, or protective glasses.

■ We can provide you with hand sanitizer gel.

■ We disembark the plane in a controlled manner by row to guarantee a healthy distance.

Volaris

Cleaning measures

■ All our aircraft have HEPA filters, which recycle 100% of the air in the cabin every three minutes and remove 99.9% of viruses and bacteria.

■ We carry out a deep clean of the cabin before each flight.

■ We use industrial-grade cleaning products to disinfect all surfaces, including tables, backrests, bathrooms, armrests, seats, safety belts, partitions, and baggage compartments.

Upon arrival

■ We apply a disinfectant to your baggage to maintain it free of viruses and bacteria.

■ We make sure to respect a safe distance in the baggage claim areas.

baggage

Learn more with our infographics