We understand that a lot has changed, and we are also adapting so that you feel safer while traveling. We have enhanced our biosecurity and health measures at every stage of your journey.
The countries where we operate have put COVID-19 health controls in place, so don’t forget to check the entry and travel requirements before your flight.
If you are traveling to the US, COVID-19 rapid and affordable tests are available at the airport. Learn more here.
■ The use of face masks is obligatory during the entire travel process. Face masks with valves are not permitted.
■ The only customers exempted that may travel without the use of face mask are:
1. Children under the age of 2 years
2. Persons with disabilities who cannot wear a mask or cannot safely wear a mask, because of the disability as defined by the Americans with Disabilities Act (providing medical documentation by a licensed medical provider)
■ Bear in mind that some airports only allow entry to the terminal building to people that have a boarding pass.
■ The airport staff will check your temperature before entering the terminal¡ or at the security checkpoints.
■ We apply a disinfectant to your baggage to maintain it free of viruses and bacteria.
■ We make sure to respect a safe distance in the baggage claim areas.
Learn more with our infographics