All you need to know to travel with a service dog
People with a physical, sensory (visual or hearing), or intellectual disability have the right to travel with a service dog at no additional charge. If this is your case, our staff will assist you throughout your whole journey at the airport.
If you are traveling with a service dog, notify us when you book your flight and when you arrive at the airport so that we can provide you with the best possible location when it comes time to board the plane.
You must present the vaccination record, including the first administration of a rabies vaccine or current booster dose (the validity can be 1, 2, or 3 years).
If your service dog is receiving the rabies vaccine for the first time, it must be administered at least 30 days before the date of your flight.
If your dog is 15 months of age or older, it must have a current booster dose of rabies vaccine to be able to fly without waiting for 30 days.
Your service dog must also have completed deworming treatment recently (no more than six months before the date of return).
You must present an animal health certificate (original and copy) indicating that your service dog has been subject to prior inspection and is clinically healthy.
It must be issued on letterhead paper with the veterinarian’s professional license number, dated fewer than five days before the initial flight date.
If the certificate does not have the license number on letterhead paper, you must also present a copy of the veterinarian’s professional license.
If the return flight is more than 5 days after the issuance of the certificate, you will need to present a new certificate.
Flights from the United States to Mexico: you don't need to present a health certificate. SENASICA personnel will carry out a physical inspection on your dog upon arrival.
You must sign the Volaris pet transportation form. We will provide it to you at our airport counters.
For flights from and to the United States, you must fill out and present the DOT form as well.
SAGARPA/SENASICA animal health certificate
Flights from Mexico to Central America: you must present the original and a copy of the animal health certificate for export issued by SAGARPA/SENASICA.
Sanitary Inspection Certificate (CIS)
If you are traveling from Colombia, you must also present a Sanitary Inspection Certificate (aka CIS) issued by the Colombian Agricultural Institute (ICA). For more information, visit the ICA website.
Frequent Traveler Program for pets
If you are a Mexican customer on the Frequent Traveler program for pets*, you only need to:
■ Present your valid certificate issued by SENASICA
■ Fill out the form that we will provide you at the airport
Your service dog must wear a collar and harness or leash at all times.
Brachycephalic dogs have a higher risk of health complications in the aircraft due to their short snouts and compromised respiratory systems. However, you may travel with one of these dogs by signing a waiver of liability.
Passengers traveling with service dogs may choose any seat except the emergency exit.