Service animals


Can I travel with a service animal?

You may travel with a service animal at no additional cost so long as it meets the requirements.

We accept two types of service animals: service dogs and emotional support animals*.

*This type of animal will only travel at no cost on flights within Mexico and from/to Central America.


Travel with a service dog

People with a physical, sensory (visual or hearing), or intellectual disability have the right to travel with a service dog at no additional charge. If this is your case, our staff will assist you throughout your whole journey at the airport.

To travel with an emotional support animal at no additional cost:

■ You must provide a document from a mental health specialist such as a psychiatrist, psychologist, or licensed clinical social worker.

■ It must be recent (issued no more than a year before the departure date).

■ It must indicate that the person is under professional care and requires the animal to travel on the aircraft.

■ It must be issued on letterhead paper, including the specialist professional license number.

■ Your emotional support animal must travel in a carrier, made of fabric or sturdy plastic if it's a dog, and sturdy plastic if it's a cat. The carrier must be approved for air transport, 9.8 in high max, and weigh no more than 22 lbs, including the animal.

Otherwise, the support animal may still travel onboard or be checked in by paying an additional fee.

Vaccination card

You must present the vaccination record that includes the first administration of a rabies vaccine or current booster dose.

If your pet is receiving the rabies vaccine for the first time, it must be administered at least 30 days before the date of your flight.

If your pet is 15 months of age or older, it must have a current booster dose of rabies vaccine to be able to fly without waiting for 30 days.

Your pet must also have completed deworming treatment recently (no more than six months before the date of return).

Health certificate

An original and non-certified copy of an animal health certificate indicating that your pet has been subject to prior inspection and is clinically healthy.

Must be issued on letterhead paper with the veterinarian’s professional license number, dated fewer than five days before the initial flight date.

If the certificate does not have the license number on letterhead paper, you must also present a copy of the veterinarian’s professional license.

If the return flight is more than 5 days after the issuance of the certificate, you will need to present another certificate that is valid for the return.

Flights from the United States to Mexico: you will not need to present a health certificate. SENASICA personnel will carry out a physical inspection on your pet upon arrival. 

Additional requirements

Flights within Mexico and from/to Central America: you must sign the pet transportation form that we will give you at our airport counters.

Flights from/to the United States: you must fill out and present the DOT form.

SAGARPA/SENASICA animal health certificate

Flights from Mexico to Central America: you must present the original and a copy of the animal health certificate for export issued by SAGARPA/SENASICA.

Frequent Traveler Program for pets

If you are a Mexican customer on the Frequent Traveler program for pets*, you will only need to:

• Present your valid certificate issued by SENASICA

• Fill out the form that we will provide you at the airport


Remember that if you are traveling with a service dog, it is important that you notify us when you book your flight and when you arrive at the airport so that we can provide you with the best possible location when it comes time to board the plane.

  • Travel

    Travelers must be accompanied if they have difficulty following safety instructions or require continuous attention.

  • Service

    You can find screens with flight departure and arrival information at most of our counters and boarding gates at the airport.

  • Volaris

    Please notify us in advance if you require special assistance and add Priority Boarding for the most comfort.