FAQs

Special Services

Minors Under 2 Years Old

Can I take a stroller without an extra charge?

Yes, you can take your baby on a stroller until you arrive at the plane. There, we’ll keep it safe and return it to you once we arrive at the destination. Learn more about our Special Services for Minors Under 2 Years Old.

 

Which is the fare for minors?

A minor younger than 2 years and older than 7 days doesn't need to pay for a ticket. The only charge that applies is for baggage transportation, so that the adult can take all the items the baby needs on board. For more information, please visit Additional Services Fee.

 

Which item can I take on board for my baby?

Besides the baggage included in your ticket, you can take a diaper bag of 9.8 x 15.7 x 15.7 inches maximum, as well as a baby carrier on board.

Unaccompanied Minors Under 18 Years Old

Which is the fare for minors?

A minor between 2 and 11 years old pays a full fare. For more information and for the cost of other services, visit Additional Services Fee.

 

What does a group of minors under 18 need to travel? 

Minors between 2 and 4 years old can travel as unaccompanied minors, as long as a family member from 12 to 17 years old accepts full responsibility for them (in this case, both are considered unaccompanied minors and must acquire our “Volaris is with you” service). See requisites and restrictions for Unaccompanied Minors Under 18.

 

Can an unaccompanied minor travel with a pet?

Due to safety policies, Volaris doesn’t allow minors traveling with a pet on board.

Unaccompanied Adults Over 60 Years Old

Can I request a wheelchair for seniors?

Yes, you can request a wheelchair for a senior adult to any one of our Volaris Ambassadors. Remember that you can also request our Volaris is With You service for adults over 60 that require assistance during their flight, from the moment of their check-in and until arriving at their destination.

 

Do you have discounts for seniors? 

The price is the same for child, adult and senior. However, we do offer a service called Volaris is With You, which provides assistance for children and people over 60, from the moment of their check-in and until their arrival at their destination airport.

Pregnant Women

Are there any restrictions to travel during a pregnancy?

The International Air Transportation Association (IATA) recommends traveling up to the 36th week of gestation and up to the 32nd week in case of a multiple pregnancy. For more recommendations, please visit Pregnant Women.

Special Assistance

Can people with disabilities choose their own seat?

Yes, they can choose their own seat as long as it’s not an emergency seat or a front row seat. This is because, in case of an eventuality, we may require the assistance of the passengers in these seats.

¿Are you trained to give first aid to babies? 

The Volaris personnel is not authorized to give first aid, nor to provide any kind of medication. See our recommendations on Medical Assistance.

Medical Assistance

Can I travel with a pacemaker, a catheter or a dialysis bag?

If you have any specific medical requirements, you may travel with everything you need to take care of it. If your medical situation allows its, you may travel presenting a letter from a physician stating your condition and treatment. For more information, please visit Medical Needs.

 

Can I travel with medication and/or a medical certificate on board?

You can travel with prescription medicine onboard. If you are ill, it won’t be necessary to present a medical certificate; however, people with some medical conditions won’t be able to travel. To learn which ones, please visit Special Services.

 

Can a medical patient travel on a stretcher? 

It is airline policy that we don’t transport patients on stretchers or incubators. If you have another specific medical necessity, please see our Medical Assistance section.

 

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